Senior Client Manager – 6 Month FTC

Location: London, United Kingdom

We are Landor. World‑leading brand experts, underpinned by the most expansive strategic & creative capabilities in our category. We make brands more valuable and less vulnerable.

What you’ll do

The Senior Client Manager manages a series of client accounts. They have a deep understanding of their client’s business and challenges, partnered with a strong understanding of brand and Landor’s capabilities, to enable client satisfaction and profitable business growth.

• Manages a series of client accounts that are part of a larger portfolio
• Has an excellent and comprehensive understanding of the client and their business
• Confidently talks to all of Landor’s capabilities and uses this knowledge to seek ways to grow existing business and add value to other new business pursuits
• Writes clear, compelling project proposals and scopes of work
• Partners and effectively supports all departments to ensure delivery of on‑time, high‑quality deliverables that address all relevant prospective client requirements
• Communicates findings and recommendations in a clear and compelling manner in written, oral and presentation forms
• Leads regular client status calls and manages client status reporting
• Ensures all correspondence, materials, presentations and proposals seen by prospective and existing clients are error‑free, of highest quality, relevant to the client’s business challenges, and reflective of Landor’s brand
• Is accountable for delivering all agreed‑upon projects, on time, on budget, and on scope
• Stays in close contact with resource management and the Business Director (or Client Director) to ensure projects are resourced adequately, in alignment with scope and budget
• Works with Client Leader to address and resolve pricing, payment and scope creep challenges
• Works with Finance Team on finance reporting, invoicing, debt collection, timesheet completion, budget management, and proactive management of forecast and revenue for clients
• Provides backup and archiving of key client deliverables, credentials, and case histories

What you’ll need

• Experience in a similar role within a brand consultancy, advertising agency, business consultancy or similar
• Comfortable managing stakeholders at varying levels up to brand manager level
• Excellent project management and relationship building skills, but respectful of and comfortable with ambiguity and changing priorities
• Strategic thinker – confident when inputting into strategic creative work, through the lens of the client’s brief, enabling them to input and recommend clear next steps and actions
• Appetite for understanding the Landor offer, for new information, new business and new ideas
• Financially savvy – can articulate and understand financial goals for the business and for team members
• Capable of motivating and encouraging junior team members

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Landor, a WPP company, is an equal‑opportunity employer. We consider all applicants without discrimination or regard to particular characteristics, committed to a culture of respect where everyone belongs and can progress in their careers.