Agency

Inviqa

Job Description

Responsible for the day‑to‑day management of assigned account(s). Manages and coordinates client projects from planning to completion. Acts as the daily contact between the agency and the client, executes strategies, problem‑solves, develops solid business relationships, and provides client service support.

Location

London – Flexible hybrid

About the Role

We are looking for an experienced Senior Client Manager to join our Client Services team. If you are passionate about digital and delivering awesome work while building great relationships with fantastic clients, this is for you! This exciting, dynamic role is suited to someone who wants to grow their career in Client Services within a fast‑paced, collaborative environment. As a team, we play an integral role in ensuring successful delivery of everything we do. We work closely with all teams at Inviqa to deliver quality output aligned to client and agency business objectives. We are constantly evolving to add value to both clients and the Inviqa business.

We work with a range of household brands to deliver services across the Digital landscape through Business Strategy, Experience Design, Agile Tech Development, Growth and Optimisation. Clients include Arsenal, Jellycat, Starbucks, Talkmobile, and Whitbread, to name a few.

We are looking for someone who is driven by helping clients succeed in digital; who is proactive, focussed on the bigger picture, and able to get things done. You must be adept at building relationships at all levels, engaging with stakeholders at client organisations, and working with our internal teams to deliver exceptional results.

In a nutshell we are looking for someone who :

• Understands end‑to‑end digital delivery from business strategy through UX/UI design, CMS, eCommerce and app development, and ongoing optimisation.
• Is adept at building strong relationships with clients at all levels.
• Has demonstrable experience in growing and retaining client accounts.
• Can lead and collaborate with colleagues to deliver on client outcomes.
• Works with clients to understand business challenges and helps find the best solution to meet their goals and solve their problems.
• Takes pride in delivering a consistently amazing client experience.

Key aspects of this role will include :

• Taking ownership of and growing existing key accounts.
• Ensuring commercial success across your accounts.
• Collaborating closely with internal teams to scope and deliver successful engagements for all clients, including supporting new‑business sales efforts (engaging with prospects, writing proposals, joining pitches).
• Managing a portfolio of clients within the Client Services team, reporting to a Client Partner, and supporting junior team members or direct line reports.

Our Ideal Candidate

Five years’ experience working in a digital agency with a passion for staying up to date with the latest digital product innovations and a desire to connect brands to brilliant digital experiences. Able to build strong internal and external relationships, bringing together subject matter experts from XD, engineering, and strategy to deliver client needs. You are goal‑driven, deliver on commitments, empathic, and can step into the shoes of clients and colleagues to see different perspectives objectively. You share knowledge, give clear direction, give honest feedback, and collaborate as a default.

Skills and Qualities

You :

• Are a problem‑solver with a positive attitude.
• Have excellent verbal and written communication skills, able to communicate messages clearly and concisely.
• Are confident in building strong, long‑lasting professional relationships with stakeholders both internally and externally.
• Are super‑organised with strong attention to detail.
• Love to collaborate and are a real team player.
• Thrive in a fast‑paced environment, frequently moving between different client contexts.
• Can demonstrate commercial acumen.
• Have a hands‑on approach and a willingness to lead by example.

Finally we expect that you will have :

• Experience working in a fast‑paced environment.
• 5 years’ experience in Client Success / Services teams.
• Experience managing and mentoring junior team members.
• Genuine passion for and an understanding of digital.
• Worked in Digital Agencies and are adept at delivering end‑to‑end engagements to clients.

Why Inviqa

Inviqa is a full‑service digital agency that designs and builds exceptional digital experiences. We blend strategy, insight, design, and engineering underpinned by best‑in‑class technology and agile methodologies. We have a team of around 100 designers, software engineers, project managers, and client services staff based in the UK and Germany.

We are immensely proud of the long‑lasting client relationships we build for brands such as Arsenal and Talkmobile, who have both been clients for the past 8 years; to working with Starbucks across 28 EMEA markets. Most recently we have engaged with a prominent UK charity to transform their current website architecture and for a leading UK university to reimagine the prospective student experience.

As part of the Havas CX network, we have access to XD and engineering teams across the globe and can bring in experts in business consultancy, customer engagement, loyalty, and data analysis depending on a client’s needs. Our London office is based in the Havas Kings Cross Village where you can collaborate and learn from over 26 different marketing disciplines from advertising to media to PR and social. We operate a remote and hybrid working approach, giving our people flexibility to find a good work‑life balance while remaining connected to customers and colleagues.

As an agency, we put people first, building brilliant things for others. Empathy underpins everything we do, and we do our best work when we work together, taking pride in creating high‑quality solutions. We value openness and curiosity, which is why we never stop learning, dedicating time and budget to support everyone in this goal.

What’s in it for you – Benefits

• A diverse and supportive team.
• 25 days holiday; 3 days off between Christmas and New Year; your birthday off; and 2 mental health days off per year.
• Genuine flexibility around your working hours and patterns from day one in line with team and business needs.
• A large degree of autonomy with support to develop your skills through learning budgets and the chance to attend or present at relevant conferences.
• Access to training and development from Havas University and Havas campus.
• The opportunity to participate in impactful work for some amazing world‑famous brands.
• Family‑friendly benefits – enhanced maternity leave (6 weeks 100% salary, then 20 weeks 50% salary), enhanced paternity leave (4 weeks fully paid), and up to 5 days paid leave to care for others.
• Death in Service benefit (4× salary).
• Discounted gym membership and cycle‑to‑work scheme.
• Salary sacrifice pension scheme.
• Access to great offices and collaboration spaces at Kings Cross with a subsidised cafe, regular bar night, and a wide range of wellbeing services and initiatives.

Eligibility

You must be eligible to work in the U.K.

Contract Type

Permanent

Equal Opportunity Statement

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability, and other factors that have no bearing on an individual’s ability to perform the job.

Required Experience

Manager

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Satisfaction
• Service Level Agreements
• New Clients

Other Information

Employment Type: Full‑Time

Experience required: 5+ years

Vacancy: 1