Overview Of The Role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

What will you be doing?

• Take ownership of complex, high-impact cloud support cases, providing expert 3rd-line support across Azure infrastructure and applications.
• Act as a technical lead within the team – guiding, mentoring, and supporting junior analysts while helping to shape our technical direction.
• Drive service improvements through automation, performance tuning, and proactive optimisation of our cloud platforms.
• Collaborate closely with DevOps to design and implement automation scripts and infrastructure-as-code solutions that reduce manual workload.
• Help define and refine cloud service processes and procedures to ensure consistent, scalable, and high-quality delivery.
• Lead on major incident response and resolution, ensuring root‑cause analysis and follow‑up improvements are implemented.
• Contribute to the evolution of our service offerings – bringing fresh ideas, new technologies, and smarter ways of working to the table.
• Partner with customers and internal teams to provide trusted technical advice and ensure our Azure solutions deliver real business value.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK's leading IT solution and managed service provider, and we recognise that our people are the heart of everything we do. We support your growth through encouragement, skill development, and a culture we call our Culture Blueprint.

What are we looking for?

• Strong background in a 3rd line or senior cloud support role, ideally within an MSP.
• Extensive Azure experience – deploying, managing, and optimising IaaS and PaaS environments.
• Good knowledge of Azure governance, security, networking, and cost control.
• AZ‑104 certification required; AZ‑305, AZ‑700 or AZ‑400 a plus.
• Confident with automation and scripting (PowerShell, Python or similar).
• Solid understanding of system architecture, identity, and hybrid connectivity.
• Experience leading major incident resolution and root‑cause analysis.
• Familiar with ITIL processes and ITSM tools.
• Able to mentor junior colleagues and share technical best practice.
• Excellent customer focus, communication, and problem‑solving skills.
• Self‑driven and adaptable, comfortable working in a fast‑paced environment.

Practical stuff

Where is the role based? This role can be remote with a monthly visit to our HQ in Pocklington (YO42).

Security Clearance – SC clearance is a requirement for this role; you do not need to have it already but must have the ability to gain it. (5+ years living in the UK, no criminal record).

How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process.

What are the benefits? You can read about the benefits on offer here.

Diversity & inclusion

We recognise that 60% of women and under‑represented people may have already talked themselves out of applying. Even if you don’t check every box above we encourage you to introduce yourself. A diversity of perspectives and experiences makes a team stronger, and a stronger team is more successful.

BPSS

All employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must‑have requirement and all offers of employment are conditional pending the passing of this check.