Senior Community Manager, IgniteTech (Remote) - $200,000/year USD

1 day ago Be among the first 25 applicants

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

Base pay range: $100.00/hr - $100.00/hr

Elite Community Architects Wanted: Transform Customer Self-Service from 20% to 80%+ Resolution Rates

What You Will Be Doing

• Deliver executive-grade Community Strategy Reviews that connect engagement metrics to business outcomes, establish measurable KPIs, and create defendable roadmaps that drive strategic decision-making.
• Build and deploy Platform Configuration Packages that transform community infrastructure—from workflows to gamification systems—with zero production issues and complete documentation.
• Conduct high-impact Client Training Sessions that consistently achieve 85%+ satisfaction ratings while measurably increasing client self-sufficiency and platform mastery.

What You Won’t Be Doing

• Managing content calendars or social media posting schedules that create the illusion of engagement without solving customer problems.
• Spending your days in moderation queues playing digital janitor instead of architecting strategic community solutions.
• Following predetermined playbooks—you'll be the architect creating outcome-driven strategies, not implementing someone else's vision.
• Measuring success through vanity metrics rather than tangible business outcomes like reduced support costs and increased retention.

Senior Community Manager Key Responsibilities

Transform customer communities from cost centers into strategic assets that measurably reduce support volume, accelerate customer success, and directly impact revenue retention through expert platform optimization and community enablement.

Basic Requirements

• Minimum 3 years of proven experience managing or advising digital customer communities with measurable business outcomes
• Advanced configuration expertise in at least one modern community platform (Discourse, Higher Logic, Salesforce Experience Cloud, etc.)
• Track record managing enterprise accounts valued at $1M+ with demonstrable client satisfaction
• Proficiency utilizing AI-enabled marketing tools and analytics platforms (HubSpot automation, Jasper, Buffer, etc.)
• Strategic understanding of AI's transformative impact on community management and customer engagement models

About IgniteTech

World-class talent. 100% global remote.

Ready to be a part of the top talent that IgniteTech has curated from thousands of applicants throughout the world? Come join us.

Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We’re big believers in the remote-work-from-anywhere lifestyle, which creates freedom for our team members and enables us to hire the best and brightest from around the world. A career with IgniteTech is challenging and fast-paced and we’re always looking for energetic and enthusiastic team members.

We’re an Affirmative Action and Equal Opportunity employer and we value the strength that diversity brings to our workplace.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5674-GB-COUNTRY-SeniorCommunit1

Seniority level

• Director

Employment type

• Full-time

Job function

• Consulting, Customer Service, and Information Technology

Industries

• Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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