Senior Complaints Officer
New Today
Temporary
28 Umbrella
Medway, Kent/ Hybrid
37 hours pw
Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent, to recruit to a Housing Senior Complaints Officer on a temporary basis.
The role offers 2 days home working, and 3 in their offices.
Responsibilities of the Senior Complaints Officer:
- Managing a team of x2 Complaints Invesigators
- Managing stage 2 level housing complaints
- Following the Housing Ombudsman Complaint Handling Code
- Ensuring thorough and consistent investigations into complaints
- Providing formal written responses
- Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
- Collating information and accurately updating systems
- Recording and following up on complaints
- Providing analysis and report findings to senior management on complaints and dissatisfaction
Requirements of the Senior Complaints Officer includes:
- Knowledge of Housing Ombudsman Complaint Handling Code
- Knowledge of resolving customer complaints
- Previous experience resolving Stage 1 and Stage 2 level complaints within a housing environment
To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful #J-18808-Ljbffr
- Location:
- England, United Kingdom
- Salary:
- £60,000 - £80,000
- Category:
- Management & Operations