Senior Content Designer – Made Tech

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design‑led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design‑led approach to digital transformation service delivery.

A Senior Content Designer is an experienced practitioner who works on a complex or large‑scale service, with minimal support. They work autonomously, influencing and mentoring others to design user‑centred content to a high standard. They work on a multidisciplinary delivery team to design content that’s informed by experience, best practice and evidence, and meets the client’s objectives as well as user needs. They are visible contributors to a healthy user‑centred design (UCD) community and culture at Made Tech and report to a Lead Content Designer.

Key Responsibilities

• Assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
• Be accountable for the production of high quality, user‑centred content
• Help delivery teams get a shared understanding of problems to solve and ideas to test
• Have good knowledge of how to make services accessible to everyone
• Audit services to identify accessibility issues with content
• Have thorough knowledge of the government Service Standard and how to meet it through content design best practice
• Demonstrate good habits for sharing and improving content
• Demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
• Encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• Build relationships with clients, earning their trust and understanding their needs
• Identify opportunities for new work
• Support the hiring and onboarding of content designers
• Contribute to a safe, supportive, healthy community of practice
• Represent content design publicly and internally

Qualifications & Requirements

Relevant experience as a content designer or similar role, strong portfolio, excellent writing and editing skills, knowledge of accessibility standards, familiarity with government Service Standard.

If successful, you will be required to undertake an SC clearance.

Benefits

• 30 days Holiday – paid annual leave plus bank holidays
• Flexible Working Hours – flexibly schedule your hours
• Flexible Parental Leave – offered flexible parental leave options
• Remote Working – part‑time remote working available for all staff
• Paid counselling – paid counselling plus financial and legal advice
• Flexible benefit platform including Smart Tech scheme, Cycle to work scheme, and individual benefits allowance (Health care cash plan or Pension plan)
• Optional social and wellbeing calendar of events

Recruitment

We are hiring for this role directly; we will not respond to CVs sent via external recruitment agencies.