Overview

Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in the UK, Ireland, Spain or Estonia and is also available to independent contractors in Eastern Europe.

The company: DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure customers operate in a well-architected and scalable state—from planning to production. We deliver DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence to solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we specialize in Kubernetes, GenAI, CloudOps, and more, and are an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who collaborate with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and knowledge sharing, working hands-on to educate, mentor, advise, and solve problems to maximize value from our product and team. We are looking for a Senior Customer Success Manager to lead our most strategic accounts as a partner and trusted advisor. The ideal candidate is self-motivated and goal-oriented, skilled at developing strong customer relationships that promote retention through realized value. This role is ideal for an experienced CSM who thrives at the intersection of cloud technology, financial operations, and customer impact and is eager to help shape the future of FinOps customer success at DoiT.

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the DoiT console
• Build deep relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions with their business goals
• Identify risk using health scores, product usage, and customer sentiment; create mitigation plans with DoiT Account Managers, Technical Account Managers, and senior leadership
• Collaborate with internal teams (Sales, Account Management, Product Management)
• Evaluate and analyze customer needs and share information with the DoiT organization
• Build trust and act as the customer advocate (voice of the customer)
• Escalate problems and feedback to engineering, product management, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise on leveraging solutions more effectively
• Contribute to the growth and refinement of the Customer Success Manager function at DoiT

Qualifications

• 5+ years of experience in Customer Success in a B2B SaaS company
• 1-2 years of experience with a public cloud platform (GCP, AWS, or Azure)
• Experience with Customer Success tooling (e.g., Planhat, Gainsight, ChurnZero)
• Experience driving success plans and achieving customer targets
• Exceptional communication skills and ability to foster positive relationships with customers and staff
• Proven ability to learn new technologies quickly and understand how customers use them to drive success
• Experience analyzing and optimizing existing CS processes
• Creative problem-solving skills and accountability
• Strong personal organization and a proactive, team-oriented attitude
• Professional English (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Cloud provider certifications (AWS, Azure, GCP) and/or FinOps certifications
• Additional languages: French, Spanish, Italian

Be your truest self. Work on your terms. Make a difference.

We are a globally distributed team with remote work options and a focus on work-life balance. We support ongoing skill development and growth.

What does being a Do’er mean? We’re entrepreneurial, curious, and committed to having fun. Learn more about our core values.

We welcome your interest and encourage you to apply.

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend

At DoiT International, we value diversity and inclusion. We may collect equal employment opportunity information as part of our processes; responses are voluntary and kept confidential. This information is not used in hiring decisions and is provided to help us monitor our diversity and inclusion efforts.

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