Overview

Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in the UK, Ireland, Spain or Estonia. The role is also available to independent contractors in Eastern Europe.

About DoiT: DoiT is a global technology company that helps cloud-driven organizations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state — from planning to production. We deliver DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence to solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we specialize in Kubernetes, GenAI, CloudOps, and more. We are an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who educate, mentor, advise, and solve problems to ensure customers get the most out of our product and team. We are looking for a Senior Customer Success Manager to lead our most strategic accounts as a partner and trusted advisor. The ideal candidate is self-motivated, goal-oriented, and skilled at developing strong customer relationships that promote retention through customer value.

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the DoiT console
• Build deep relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align solutions with business goals
• Identify risk using health scores, product usage, and customer sentiment; create mitigation plans with Account Managers, Technical Account Managers, and senior leadership
• Collaborate with internal teams such as Sales, Account Management and Product Management
• Evaluate and analyze customer needs and share information with the DoiT organization
• Act as the voice of the customer; maintain trust and transparency
• Escalate problems and feedback to engineering, product management, and other departments
• Maintain a detailed understanding of DoiT’s products and services to advise customers on leverage opportunities
• Contribute to the growth and refinement of the Customer Success Manager function and processes

Qualifications

• 5+ years experience in Customer Success in a B2B SaaS company
• 1-2 years experience with a public cloud platform (GCP, AWS, or Azure)
• Experience with Customer Success tooling (e.g., Planhat, Gainsight, ChurnZero)
• Experience driving success plans and achieving customer targets
• Strong communication and relationship-building skills with customers and staff
• Ability to quickly learn new technologies and understand how customers use them to drive success
• Experience analyzing and optimizing customer success processes
• Creative problem-solving abilities for internal and customer-facing issues
• Strong accountability and personal organization
• Team-oriented with a positive, proactive mindset
• Curiosity and self-motivation to learn and develop professionally
• Professional English (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Cloud provider and/or FinOps certifications
• Additional languages: French, Spanish, Italian

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Our Values

Many Do’ers, One Team — we are diverse, inclusive, and value every perspective. We celebrate differences and aim to create an environment where everyone feels valued.