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Base pay range

Senior Customer Success Manager - MarTech - London

For over a decade, our client has been at the forefront of the MarTech revolution, partnering with iconic global brands like Sephora, Vivienne Westwood, and Hotel Chocolat. With more than $50 million in funding and continuous year-on-year growth, they continue to attract a dynamic roster of cutting-edge brands, redefining what's possible in marketing technology.

They are looking for a Senior Customer Success Manager to manage relationships with existing retail accounts and drive further revenue growth; this is a high touch point role, working closely with clients to ensure they are getting as much out of the platform as possible and driving overall loyalty.

Our client is a multi-award-winning organisation that has experienced high levels of success internationally; successful candidates can expect to step into a high-performing environment, where development & progression is encouraged and celebrated.

This is a hybrid role with 1-2 days per week in their central London office.

Responsibilities

• Drive customer & loyalty retention across existing account base through a range of approaches
• Act as an advocate for all customer accounts
• Develop & build strong, long-term relationships with all key stakeholders, with a focus on clear & concise communication
• Oversee full commercial negotiation processes for renewals
• Identify & target upsell opportunities across the account base
• Drive account expansion through value-added-growth opportunities
• Maintain up-to-date knowledge of industry trends & competitor activity

The Successful Candidate

• 5+ years’ experience in a similar CSM position
• Previous experience / background in a MarTech / eCommerce software organisation is essential
• Experience in a high-touch model with clients is essential
• Commutable to Central London 1-2 times per week

Senior Customer Success Manager Package

• Stock options
• Healthcare options
• Pension options
• 30 days annual leave plus bank holidays
• Birthday off
• Access to professional development fund

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales, Business Development, and Information Technology

Industries

• Technology, Information and Media, IT Services and IT Consulting, and Marketing Services

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London, England, United Kingdom