Overview

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Congaaccelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.

Role: Senior Customer Success Manager

Location: UK (remote)

Languages required: English - native/C2 level (in addition French or German are advantageous)

Travel: 25%

The Senior Customer Success Manager will manage a small portfolio of Conga’s largest, most complex global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership.

You will act as a strategic trusted advisor for your customers, building and managing executive relationships with multiple stakeholders.

Why it’s a big deal… Conga’s largest customers are industry leaders who rely on us to power their revenue operations at scale. As a Sr. Customer Success Manager, you’re not just supporting accounts, you’re shaping strategic outcomes for global enterprises. Your work directly impacts customer retention, expansion, and satisfaction, making you a key driver of Conga’s growth. This is a high-visibility role where your ability to build trust, influence adoption, and deliver value will make a measurable difference.

Responsibilities

Are you the person we’re looking for?

Responsibilities include:

• Manage a small portfolio of Conga’s largest, most complex global accounts.
• Build trusted relationships and act as a strategic advisor to customers.
• Drive product adoption and ensure achievement of measurable business outcomes.
• Coordinate with cross-functional teams to address customer needs and opportunities.

Note: The original content includes additional information about preferred resume format, application processes, and non-qualifying boilerplate; those parts have been excluded to keep the description focused on role responsibilities and qualifications.

Qualifications

• Required experience: 5 to 10 years of B2B SaaS Customer Success experience owning accountability for strategic-level, global customers with a proven track record of customer retention and expansion.
• Analytical skills: Able to interpret complex data, uncover patterns, and translate insights into actionable strategies. Comfortable using tools such as PowerBI, Gainsight, Salesforce and Clari.
• Communication and interpersonal skills: Exceptional ability to convey complex concepts to executive-level and non-technical audiences; skilled at building rapport and managing relationships across diverse profiles and internal teams.
• Strategic problem-solver with a proactive mindset: Comfortable navigating complexity and ambiguity; able to drive meaningful customer outcomes.
• Business acumen: Ability to align product functionality with broader business goals and advise on best practices with knowledge of revenue models, KPIs, and financial metrics relevant to the customer’s industry.
• Customer advocacy: Passion for representing customer interests and delivering customer-centric solutions.
• Innate curiosity and adaptability: Commitment to staying updated with industry trends and adapting as customers’ industries evolve.
• Edge: Strong technical background in Revenue Management and/or contract management software and IT project management fundamentals; thought leadership in SaaS/CS is a plus.

Additional Information

Conga is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. If reasonable accommodation is needed to allow you to perform at your best, please let your recruiter know as soon as possible. All information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions.

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