Senior Data Analyst (Marketing: Customer & CRM)

Hybrid: Tuesdays and Thursdays in our London office.

At Uswitch, our goal is to be the UK’s favourite way to choose and manage home‑life essentials – from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people’s lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you.

Department: Data & Analytics
Location: London

The Role

As a Senior Customer & CRM Analyst, your input will be crucial in driving decision‑making. We strive to simplify some of the most complex and daunting consumer marketplaces, to improve the lives of our customers. We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about their utility bills and finance products at the right time.

What You'll Be Working On

You’ll join our Marketing Analytics team – a team looking to understand and optimise all marketing channels, from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search.

Using tools and databases including Google Sheets, BigQuery (SQL), Tableau, and Python, you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:

• Deepen our understanding of CRM programmes and, in partnership with the wider marketing and marketing analytics team, optimise the customer journey.
• Collaborate with and influence relevant marketing team members to make more data‑guided decisions.
• Monitor, report and diagnose trends in KPIs, automating wherever possible and proactively finding risks and opportunities.
• Develop analytical tools and models to improve our analytical capabilities.

Our Commitment To You

At Uswitch, we are dedicated to developing valuable, inclusive, and user‑friendly products and services that deliver positive outcomes for all of our customers. We believe in being open and inclusive teammates and wider community members, embracing our differences and holding ourselves accountable.

What We Offer

• 10% discretionary yearly bonus and yearly pay reviews (based on Uswitch and personal performance).
• A hybrid working approach with 2 in‑office days per week and up to 22 working days per year to “work from anywhere.”
• Employer matching pension contributions up to 7.5%.
• A one‑off £300 “Work from Home” budget to help create a great working environment at home.
• Excellent maternity, paternity, shared parental and adoption leave policy.
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year.
• Private medical cover, critical illness cover, dental plans and employee assistance programme.
• Free gym access.
• Employee discounts programme.
• A healthy learning and training budget to support your development.
• Electric vehicle and cycle‑to‑work schemes.
• Regular events – from team socials to company‑wide events with insightful external speakers.
• We use Metaview during the interview process for note‑taking purposes; this transcripts interviews so the interviewer can fully focus on your conversation. You can opt out at any time.

What We're Looking For

• Proficiency in SQL is essential; we also use Python for automation, modelling and experimentation. If you’re not an expert yet, we’ll help you get there.
• Experience in a CRM or customer‑focused analytical role.
• Strong communication skills – scoping projects, disseminating results and instilling confidence in your work with key internal stakeholders of varied backgrounds.
• Experience using analytical and data BI tooling such as Tableau (Git, dbt – nice to have).
• Experience building complex operational & financial models, synthesising recommendations, and presenting to senior executives.
• Strong prioritisation and urgency; understanding that not every task is urgent, but every day is.