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Senior Delivery Manager
Location: National*
Closing Date: 5 th August
Interviews: W/C 18 th August (subject to change)
Grade: G7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: London: £61201 - £69338 (which may include an allowance of up to £2474). National: £56532 - £64048 (which may include an allowance of up to £343).
Working pattern : Full-time, part-time, flexible working, job share.
Contract Type: Permanent.

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Senior Delivery Manager here at Justice Digital , to be part of our warm and collaborative End User Computing Print Services team.

This role aligns against Senior Delivery Manager from the Government Digital and Data Framework

The End User Computing team sits within the Technology Services team within Digital and Technology, which is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.

The Print Service team manages supplier delivered services including Office Print/Scan and off-site bulk print/mail products across all MoJ Business areas.

Delivery Managers ensure we have the right environment to deliver the vision, products and services, and realise outcomes iteratively. They ensure the team collaborates, communicates and focuses on what is most important. They work at the heart of teams to provide direction within a service or programme.

Delivery Managers are accountable for building, motivating, supporting and facilitating teams/suppliers as well as removing obstacles and blockers that get in their way. They challenge approaches inside and outside of the team they are working with and facilitate a focus on the outcome.

Delivery Managers have a deep understanding of project management practices and make judgements on the use of appropriate tools and techniques for their environment. They proactively manage dependencies, identify and manage priorities, overcome obstacles and get the best value against constraints. Delivery Managers may manage risks, budgets and people.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• As a senior delivery manager, you’ll be accountable for effective delivery of complex, high-risk products and services and will have strong communication skills and engage senior stakeholders.
• You’ll have extensive experience across a range of products and services, throughout the entire lifecycle, and have responsibility and accountability as the main point of escalation. You may coach and mentor other delivery managers at different levels.
• You’ll be experienced in leading multidisciplinary teams, supporting and continuously improving products of significant scale and complexity.
• You’ll be responsible for building, maintaining and motivating teams; protect the team and make sure the team collaborates to focus on what is most important.
• You’ll coach team members and facilitate a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery.
• You’ll be an active part of the broader delivery management community in Technology Services and MoJ Digital, receiving and providing coaching and mentoring, and will also have the chance to participate in informal support networks with peers.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 ( Contribution Rates )
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• Some offices may have a subsidised onsite Gym.

Person Specification

Delivery Management practices

• Delivery Managers have deep knowledge of, and lead on, a range of delivery tools and techniques including Lean, Agile and Waterfall, with an ability to coach within and outside of the team, represent and be an advocate for these tools and techniques, be innovative and ensure you keep up to date with the latest trends.

Team dynamics and collaboration

• You have experience in ensuring the health of the team and can facilitate conflict resolution, accelerating team performance, the team is transparent and that the work is understood externally, create an open and collaborative environment to work in, be flexible, adaptable and have a willingness to learn, recognise how people best work together, facilitating the best team makeup depending on the situation.
• You have the ability to help teams maintain a focus on delivery whilst being aware of the importance of professional development.
• You have expertise in solving issues and unblocking problems, drives teams and sets the pace, ensuring teams are working towards delivery commitments.
• You have a proven track record of managing various dependencies across teams and departments.

Planning

• You can use a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping.

Communicating between the technical and non-technical

• You can communicate effectively across organisational, technical and political boundaries, understanding the context.
• You can advocate and communicate what a team does to create trust and authenticity. Can successfully react and respond to challenges.

Technical Understanding

• You will have demonstrable experience of ONE of the following print technology services: Office Print/Scan and High-Volume off-site printing.
• You can report on financial delivery and can monitor cost and budget.

Willingness to be assessed against the requirements for SC vetting.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

“ The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy . “

How to Apply

Candidates must submit a CV and statement of suitability (of no more than 750 words), which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Leadership
• Changing and improving
• Delivering at pace
• Working together
• Communicating and influencing

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -

• Delivery Management practices
• Technical Understanding - You will have demonstrable experience of ONE of the following print technology services: Office Print/Scan and High-Volume off-site printing.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate , and based on your own experience. Where plagiarism is identified such as presenting the ideas and experiences of others, or AI-generated content, as your ownapplications may be withdrawn. Internal candidates may also be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.