Senior Designer at Made Tech

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Key Responsibilities

Scope

• Responsible to a Lead Designer
• Hands‑on design to assure the successful design and delivery of public services through technology.
• Acts as a subject‑matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders.
• Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice.
• Actively supports retention, hiring, and team quality.
• Mentoring and coaching within the design community.

Senior Designers at Made Tech are senior practitioners

• Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles.
• An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign.
• Advocate for the Interaction and Service Design practice internally and externally.
• Able to coach and mentor others, and define the interaction and service design standards which others will apply.
• Influences the organisation, clients, partners and peers on the contribution of interaction and service design.
• Develop a wide breadth of knowledge across the industry or business.

Take the initiative and are fully responsible for their own outcomes

• Work is often self‑initiated. Able to define an approach from first principles, and propose alternative ways to deliver.
• Fully responsible for meeting their objectives on an engagement.

Contribute to overall design outcomes of an engagement

• Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements.
• Define what ‘good’ design looks like on an engagement, enabling and holding others to account for producing high‑quality outputs and deliverables.
• Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
• Supports client collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.

Highly accountable

• Comfortable with owning a problem and are committed to seeing it through to resolution.
• Actively look to deliver a positive outcome, even if they can’t personally do it.

Have a growth mindset

• Always willing to learn and develop.

Candid‑but‑kind communicators

• Give feedback often.
• Understand that a balance of positive and constructive feedback is the most effective way to work.
• Comfortable having difficult conversations.

Skills, Knowledge & Expertise

Practice

• Create a shared understanding of problems to solve and ideas to test.
• Make things real through storytelling and uncovering the ‘why’.
• Caring about design enough to make sure everyone can use public services.
• Make use of the Made Tech playbooks where they exist and support their development.
• Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.

Teamwork

• Introduce good habits for sharing and improving design work into teams.

Community

• Support the hiring and onboarding of designers (contract and permanent).
• Help define Made Tech design principles through delivering effective public services.
• Represent and advocate for user‑centred design publicly and internally.

Commercial

• Build relationships with clients, earning their trust and understanding their needs.
• Support the commercial team to win new work by contributing and reviewing bids relating to UCD.
• Contribute to marketing materials (blogs, case studies, talks).

Key measures

• Case studies of how to design and deliver good public services and outcomes.
• Contributing to the growth and happiness of the UCD community at Made Tech.
• Deliver your project objectives on time and to the expected standard.
• Display the Made Tech values and behaviours reflected in feedback from colleagues and clients.

Behaviours

• Client Focus – a need to put the most compelling offer possible in front of the client.
• Drive to Deliver – able to take ownership of the response, pushing it through the business inside the timeframes that we have been given.
• Learning and Mentoring – an appetite to grow fast and learn while passing on your own experience to your teams and colleagues.
• One team – contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points.

Benefits

• 30 days Holiday (plus bank holidays)
• Flexible Working Hours
• Flexible Parental Leave
• Remote Working (part‑time available)
• Paid counselling, financial and legal advice

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Consulting
• Industries: IT Services and IT Consulting
• Location: London, United Kingdom

SC clearance required if successful.