Senior Global People Operations Specialist

Overview

We are seeking a Senior Global People Operations Specialist to join our lean and high-impact People team. This role will serve as the operational and systems backbone of the team, helping us scale our People programs globally. You will be the primary owner of our HRIS and be responsible for maintaining the accuracy, integrity, and accessibility of our people data and processes. You’ll also support core People operations—including regulatory reporting, audits, and workflow optimization—ensuring our systems and practices are compliant, streamlined, and scalable. This role partners closely with People Business Partners, Staff Recruiting, and Finance to ensure a seamless experience across the entire employee lifecycle—from hire to offboarding—while also owning the backend that powers our global people operations. You’ll be a builder and doer who thrives in ambiguity, enjoys problem solving, and is passionate about driving operational excellence in a fast-paced, global environment.

Leadership

Exceptional Leadership: As an Andelan, you’ll serve as a role model for the rest of the company. You do not need to manage people to be a leader at Andela. Think about the feedback your peers typically give you – if it usually sounds like the below, we want to hear from you.

• Low ego, low drama: You share credit, take blame. You like being wrong because it means someone else had an even better idea.
• One team mentality: You break silos across teams. You put the company and mission first above your team alone.
• Great listener, hungry for feedback: You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen.
• Owner, not renter: You see a problem, you fix it or find someone who will. The buck stops with you.
• Team-player: You roll up your sleeves and get scrappy. You do this by proactively collaborating with your team while actively engaging in important details that matter.
• Business problem solver: You’re not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems.

Key Responsibilities

People Systems & Data

• Serve as the primary HRIS administrator for the people team, responsible for configuration, troubleshooting, and ongoing maintenance
• Manage employee lifecycle transactions (e.g., hires, terminations, transfers, org changes, title changes), ensuring data accuracy and appropriate approvals
• Partner with Finance and IT to maintain integrations between the HRIS and payroll, benefits, and reporting systems
• Monitor and maintain role-based access, business processes, and data quality standards
• Generate and analyze reports, dashboards, and audits to support internal reporting and compliance

Operations

• Design and maintain scalable workflows and SOPs across the employee lifecycle
• Maintain templates and automation for letters, contracts, and internal documentation
• Support key operational programs including onboarding, offboarding, global mobility, and contractor onboarding
• Own process documentation and knowledge management for internal People Operations processes

Compliance, Reporting & Audit

• Ensure compliance with local employment regulations and data privacy requirements across all jurisdictions
• Own regulatory reporting processes (e.g., EEO-1, pay transparency, benefits reporting) in partnership with Legal and Finance
• Lead internal and external audits by preparing documentation and ensuring records retention is compliant with legal and internal policy requirements

People Helpdesk

• Support the global People Helpdesk by resolving employee inquiries related to HR systems, data, and processes
• Provide backup support to the broader People Ops team for benefits, onboarding, and offboarding
• Recommend improvements based on recurring helpdesk trends and employee feedback

Qualifications

• 5–7 years of experience in HR operations, HRIS administration, or people systems roles
• Deep expertise in various HCM / HRIS platforms (configuration, reporting, lifecycle processing); experience with security, integrations, and business process design preferred
• Strong project management and documentation skills with attention to detail and process rigor
• Experience supporting audits, regulatory reporting, and compliance requirements
• Familiarity with global employment practices, data privacy, and HR compliance
• Comfortable navigating ambiguity, shifting priorities, and working autonomously
• Strong communication and collaboration skills; able to partner with cross-functional teams
• Experience in a global, remote-first, or high-growth environment is a plus

We are focusing this search in the US, United Kingdom, and Canada to ensure optimal time zone coverage across EMEA and North America, and access top-tier talent that can seamlessly support both regional growth and global operational needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources
• Industries: IT Services and IT Consulting