Overview

Join to apply for the Senior IT Service Design Manager role at Graphics Unlimited (Vic) Pty Ltd

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation.

Delivery. Work. Projects.

What you’ll get

Pay up to £68,205, plus 28.9% employer pension contributions, hybrid working with 60% home working, flexible hours, and great work life balance.

DWP. Digital with Purpose. DWP is the UK s largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

We are looking for a Senior IT Service Design Manager to join our community of tech experts in DWP Digital. We are driving a once-in-a-generation transformation of government services. We are using fresh ideas and leading-edge technologies to build and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

Delivery. Work. Projects.

Responsibilities

• Help shape the services that support millions of people across the UK, ensuring they are designed to meet business needs and deliver a great user experience.
• Lead the use of ITIL-aligned service design and transition processes, producing key artefacts like Service Design Packs and helping teams plan ahead, standardise, and automate.
• Collaborate with multidisciplinary teams across design, architecture, and IT operations to lay the foundations for live service.
• Prioritise design activities, resolve conflicts, and drive quality across everything delivered; ensure services are fully supported before going live with KPIs, SLAs, and operational readiness.
• Bring fresh ideas, apply strong analytical skills to simplify complex information into clear, effective designs.

Qualifications

• ITIL & Service Design Expertise - solid understanding of the ITIL framework, especially around Service Design, with relevant qualifications or equivalent hands-on experience.
• High-Standard Delivery Across Technologies - delivered Service Design to a high standard across multiple technologies, keeping user needs and service quality at the centre.
• Senior Stakeholder Engagement - regularly consult with senior stakeholders, providing clear analysis and recommendations that influence decisions.
• Delivery at Pace - demonstrated ability to deliver in fast-moving environments while managing conflicting priorities without compromising quality.

Details and benefits

• Locations: Blackpool, Manchester or Newcastle Upon-Tyne, whichever you prefer.
• Hybrid model: in the office about 40% of the time, and 60% home working.
• Salary: up to £68,205; Civil Service pension with employer contributions worth over 28.9%; generous leave starting at 26 days.
• Additional benefits: flexible working, volunteering, discounts, interest-free loans for bike or season ticket, sports and social activities, professional development and career progression opportunities.

Apply for more information and to start your application.

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