Senior Manager, Customer Success - Central and South Europe

Cohesity is the leader in AI-powered data security. We partner with customers to maximize value from our solutions, ensure adoption, and drive long-term business impact. This role is to build and lead our Customer Success Managers (CSMs) for Central and South Europe within the Customer Success organization. It requires solid technical understanding, leadership skills, industry best practices, strategy and tools, strong customer and internal relationships, strategic problem solving, sales and business acumen, and the ability to connect data management and security technology with business needs.

Responsibilities

• Lead & Develop the Team – Recruit, coach, and mentor a high-performing team, fostering a culture of accountability, collaboration, and growth.
• Drive Customer Value – Ensure CSMs proactively guide customers through adoption, optimization, and expansion of our solutions, delivering measurable business outcomes.
• Operational Excellence – Define and scale repeatable processes, playbooks, and success plans that elevate the customer experience.
• Strategic Alignment – Partner with Customer Success Engineers, Sales, Support, Product, and Professional Services to ensure seamless execution and alignment on customer priorities.
• Influence Revenue Growth – Collaborate with Sales to identify and position Customer Success Services during the sales cycle to maximize value realization for customers.
• Executive Engagement – Represent the Customer Success organization with key customer executives, helping shape strategic roadmaps and strengthen partnerships.
• Metrics & Impact – Own KPIs including customer health, adoption, renewal, and expansion in accounts supported by the Customer Success Service.

Qualifications

• Fluency in English and in either French or German.
• Experience leading teams in customer-facing roles such as Customer Success Management, Technical Account Management, Solution Architecture, or Professional Services.
• Proven leadership qualities with experience building and scaling teams, developing talent across career stages, and creating an inclusive, collaborative culture.
• Enthusiastic and creative leader who inspires others and is committed to continuous learning and improvement.
• Experience partnering with Sales to influence revenue through positioning customer success services or value-add offerings.
• Exceptional communication and strong executive presence with the ability to influence across levels internally and externally.
• Experience managing enterprise accounts, developing customer success strategies, understanding business objectives, addressing concerns, and guiding technical problem-solving.
• Ability to thrive in a fast-paced, cross-functional environment, balancing strategy with hands-on execution.
• Demonstrated ability to leverage AI tools to enhance productivity and streamline workflows.
• Data-driven decision making with experience owning and reporting on customer success KPIs.
• Deep understanding of data protection, data security, storage, virtualization, cloud, or related technology pillars.
• Experience with SFDC and Gainsight is a plus; comfortable creating reports and dashboards.
• Open to receiving applications throughout Europe.

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Equal Employment Opportunity Employer (EEOE): Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations: Cohesity employees who are within a reasonable commute work out of our core offices 2-3 days a week. Interested candidates outside designated areas are welcome to apply if they have the right to work in the job location.