Overview

Senior Manager, Customer Success Engineering EMEA – leadership role to manage and lead a team of Customer Success Engineers who solve complex customer challenges, optimize Cohesity solutions for maximum efficiency and ROI, and ensure smooth integration of Cohesity solutions with customers’ IT strategy.

Responsibilities

• Recruiting, inspiring, and managing a team of high-performing Customer Success Engineers, fostering a culture of continuous learning and collaboration.
• Building a culture and mindset that emphasizes collaborative problem-solving, proactive technical guidance, and seamless integration of Cohesity solutions into customer environments, ensuring deployments are efficient and aligned with IT strategies, driving maximum ROI.
• Guide the team in professional certification and ensure readiness to address emerging customer challenges.
• Serve as a technical SME in related technologies for Cohesity and guide Customer Success Engineers through technical and procedural escalations and processes as needed.
• Manage the delivery of Customer Success Engineer commitments to customers and ensure an overall high level of customer satisfaction across Customer Success services.
• Define and monitor performance metrics for the CSE team, ensuring efficient utilization of delivery days and service resources.

Qualifications

• Experience and expertise in building and running Technical Customer Success teams
• Relevant Bachelor’s degree and/or equivalent experience
• 5+ years of people leadership experience with a clear track record of advancement in related roles: Customer Success, TAM, CSE, Solution architecture, Product management, Pre-Sales, Escalation Management, Professional Services
• Experience and expertise in Customer Success strategy, best practices and tools
• Strong people leadership skills - ability to lead, inspire
• Strong written and verbal technical communication skills - can communicate well with C-level internally and externally
• Should be proficient in at least one domain such as Data Protection, Data Security, Storage, Virtualization, Cloud, or related technology pillars
• Strong project management and escalation management skills with ownership and urgency for closure
• Demonstrated leadership attributes, talent builder, data-driven, owner mentality, creative, thought leader
• Executive presence with the ability to listen to customers and internal stakeholders
• Solid ability to drive decisions through Collaborative Alignment
• Experience with SFDC; Gainsight is a plus; adept at creating reports and dashboards
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader who can inspire others
• Ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making

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Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.