Senior Manager Customer Support Strategies

4 Days Old

Business Unit: Credit Strategy

Location: UK Hybrid - Travel to a Hub at least once a month

Salary Range: £76,000 - £95,000 per annum DOE + benefits

Contract Type: Permanent

Our Team

Join our Existing Customer Management team and help shape the future of Unsecured Lending at Virgin Money. We're on a mission to deliver innovative, data-driven strategies that support our customers through every stage of their journey. If you're passionate about doing the right thing and leading with purpose, this is the role for you.

What you'll be doing

We need you to have

It's a bonus if you have but not essential

Red Hot Rewards

And there's no waiting around; you'll enjoy these benefits from day one.

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is more than just a bank. As part of the Nationwide group, we're the UK's first full-service mutual bank serving millions of retail and business customers, driven by our purpose: Banking but fairer, more rewarding, and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to customers, communities, and society at large. Embark on a collaborative, customer-obsessed, and fun-filled career journey. Discover what it means to be part of the first mutual full-service banking provider.

Be yourself at Virgin Money

We celebrate everyone. We have fun, think big, and include each other in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe, inspired to contribute, speak up, and be heard.

As a Disability Confident Leader, we're dedicated to removing obstacles to inclusion. If you need reasonable adjustments or support with your application, contact our Talent Acquisition team.

Please note: If we receive a high volume of applications, we may need to prioritise candidates whose skills and experience most closely match the role, while ensuring fair and equitable consideration for all applicants.

Now the legal bit

Some roles allow remote work across the UK, but you must confirm your right to work in the UK. Successful candidates will undergo checks including credit, criminal record, and references. Roles under the Senior Manager Regime or Certification Regime require enhanced checks, including six years of regulatory references, and ongoing compliance.

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Location:
Scotland, United Kingdom
Salary:
£60,000 - £80,000
Job Type:
PartTime
Category:
Management & Operations

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