• Eager to drive operational excellence across a vendor-agnostic landscape, redesigning and improving sales operations across regions with a key focus on the UK?
• Keen to be part of a driven team, where continuous improvement, mentorship, and a customer-first mindset power what we do?
• Excited to be part of Crayon UK’s growth story, empowering business with smart solutions and strategies that scale with their ambitions?

Practical Information:

Location: London, UK | Reports to: Head of Consulting Services | Visa Requirements: Valid working visa for UK | Language Requirements: Professional level English written and verbal | Work Arrangement: Hybrid | Learn more: crayon.com

We are seeking a strategic and results-driven Senior Operations Manager to lead and elevate our operations team. In this pivotal role, you will be responsible for setting and executing the operational strategy in alignment with the company’s overarching goals. You will play a key role in driving process excellence, optimizing performance, and ensuring seamless delivery across all operational functions to support business growth in the dynamic software resale market.

Key responsibilities will include

• Strategic Leadership: Develop and execute an operations strategy aligned with the company's vision and long-term objectives
• Team Management: Lead, mentor, and develop a high-performing operations team; foster a culture of accountability, innovation, and continuous improvement
• Process Optimization: Identify, design, and implement best-in-class operational processes and systems to improve efficiency, scalability, and customer satisfaction
• Performance Monitoring: Define and track KPIs, ensuring that operational targets are met and reporting regularly on performance to the Head of Services and Sale Operations and senior leadership
• Vendor Onboarding: Oversee the end-to-end onboarding process for new vendors, ensuring seamless integration into operational workflows and compliance with internal standards
• Tier 3 Vendor Management: Manage ongoing tier 3 vendor relationships to ensure service quality, performance tracking, and strategic alignment with business needs

Your Competencies

• Minimum of 5 years’ experience Operations Management and 3 years in leadership
• Proven experience in a senior operational role within a B2B technology or software resale/distribution environment
• Strong strategic thinking and planning abilities with a track record of aligning team objectives with company goals
• Demonstrable experience managing and developing teams
• In-depth understanding of business operations, process design, and systems integration

About You

• You are a strong strategic thinker and have planning abilities with a track record in aligning team objectives with company goals
• You have demonstrable experience in managing and developing teams
• You possess excellent analytical, communication and stakeholder management skills

What's on Offer?

• Uncapped annual leave (post probation)
• Flexible working culture
• Pension and life assurance
• Car allowance
• Full spectrum of wellness perks and private medical insurance
• UK Culture Committee – many events organized throughout the year
• Employee Assistance Program, Study, and Volunteering Leave

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

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