Job Purpose

To maintain the NNDR database, assessing correct liability, applying mandatory and discretionary exemptions and reliefs. Liaising with the VOA and the property inspector to maintain the NNDR rating list with splits, mergers and reconstitutions.

To assist with the collection of business rates, from billing & collection through to recovery action.

To contribute to continuously improving services, performance focus, customer satisfaction and any external service assessments.

Key Areas of Responsibility

• To maintain exemplary working relationships with stakeholder groups, external agencies and voluntary organisations.
• To assist the Principal NNDR & Database Officer in the monitoring of services against performance assessment criteria, by correcting interpreting information and evidence provided for liability matters and applications for relief’s exemptions etc.
• To provide excellent customer service to NNDR customers across all channels including the NNDR contact centre.
• Have an excellent understanding of NNDR legislation in relation to, billing and collection, mandatory and discretionary reliefs, maintaining the database and all recovery aspects.
• To prepare accounts for write offs (bad debt etc) and raise refund requests including statement of accounts.
• To represent the service on residents direct related issues involving members of the public, external agencies, and other Council Departments, developing contracts and SLAs as appropriate and writing and presenting reports as required.
• To liaise with the valuation office agency, raising Billing Authority reports and providing the necessary information is exchanged.
• To liaise with the property inspectors in all matters relating to the maintenance of the property databases.
• To prepare cases, providing evidence or bundles when required and attend court to assist the Recovery Team.
• Any other duties equal with the level of the post.

Skills and abilities

• An understanding of equal opportunities in employment and service delivery and a commitment to implement equal opportunities in relation to the job responsibilities.
• Demonstrate an ability to communicate fluently with all h&f stakeholders including the ability to explain complex legislative concepts.
• Experience of using the Academy database.
• Excellent knowledge of NNDR legislation and regulations.
• Ability to work independently and as part of a team.

Personal Style

• Personal and professional credibility.
• Open-minded and adaptable.
• Systematic and calm.
• Resilient and persuasive.
• Committed to customer service.
• Confident and assured manner.