OverviewSenior Pensions Administrator (SIPP) — Contractual hours: 36.25. Basis: Full time. Location: Manchester. Employment Type: Permanent, Full Time. Job reference: REQ003149. Date posted: 21/07/2025.About XPS GroupXPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.About The RoleMJF / XPS Self Invested Pensions is part of XPS Pensions Group. We manage relationships with thousands of clients and hundreds of professional financial advice firms. We are only as strong as the people we employ. Our team of specialist staff look after SIPP and SSAS client assets worth £4bn. Our emphasis on clients means we provide personal contacts. Our business thrives by employing people who are intelligent, seek learning daily, work independently as well as part of a team, and who feel rewarded by delivering an excellent human-to-human service to clients and their advisers.Key ResponsibilitiesAnswering queries by phone, letter and emailTo meet and exceed on customer expectations whilst maintaining department service standardsTo provide an excellent customer service and keep our clients at the heart of everything we doUsing SSAS-pro and SIPP-pro and other computer systems to check and update records including the daily work logEnsuring the scanning and digital filing is kept up to dateShowing expertise and understanding to be able to deal with:Processing pension contributionsTransferring benefits and/or the administration and trusteeship to/from another providerClosing/winding-up a pension account or schemeProcessing new bank account and investment account applicationsDealing with setting up new loans and on-going administration of theseProviding comments on members pension policiesProviding information to third partiesDealing with property purchases, sales and leasesProviding reports and information to HMRC and FCADivorce issuesDeath Benefit issuesEnsuring the fee management principles are adhered toDemonstrating ownership of all queries and issues raisedEnsuring Compliance and SIP department processes are followed at all timeEnsuring the quality of your work is of a high standard and meets the companys standardsAttending client meeting as and when requiredWorking with your manager and as part of a team to achieve targets and respond to the teams needsProactively suggesting improvements to the teams work processes, aiming to improve client service and efficiencyChecking work for fellow colleagues and recognising good workProviding coaching, training and guidance to fellow colleagues and take ownership of issues identified and checking all types of workBeing able to follow the complaints process and being able to overcome clients objective and deal with difficult situationsParticipating in any project workActively liaise and feedback to team manager regarding staff, technical and risk issuesSupporting your manager and providing management cover as and when requiredAssisting with the reallocation of work with the team to cover absence and to ensuring service standards are metDisplaying a positive attitude while working in a team environment including participation at team meetingsParticipating in ad hoc tasks when requiredYour ProfileEssential:Significant experience administering SSAS or SIPP schemesA positive, can-do attitude and takes pride in workOrganised methodical and logical approach to portfolio management and problem solvingAbility to apply a common-sense approach to situationsGood time management skillsAbility to work as part of a team but also on own initiativeExcellent communication skills (oral and written)Grade C/6 or above GCSE equivelant in Maths and EnglishAbility to see the bigger picturePays attention to detailProficient in the use of Microsoft Office Programs including Word, Excel and OutlookDesirable:Ability to lead by exampleOwns problemsWhat We OfferEnjoy a competitive salary, annual discretionary bonus, and 25 days holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.How To ApplyInterested candidates should submit applications below or contact. Join XPS Group and contribute to a dynamic and inclusive workplace.Equal Opportunity StatementXPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.EligibilityAny employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.Who Are WeTo find out more please visit: www.xpsgroup.com #J-18808-Ljbffr