Overview

We’ve been looking after people’s pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. Capita Pensions Solutions is experiencing growth and has big plans for 2025 and beyond.

We’re looking for several Senior Pensions Administrators to join our dynamic team. You’ll work with a variety of clients, supporting your team and manager in meeting daily KPIs. You will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.

Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support and training. We prioritise staff wellbeing and a healthy work-life balance. While most colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington and Sheffield.

Responsibilities

• Check calculations and processes, completing all tasks in line with current work procedures.
• Support the team on complex casework, high value cases, and complaints.
• Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality.
• Work within set Key Performance Indicators and quality standards.
• Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Root Cause Analysis. Implement effective corrective action to prevent re-occurrence.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

Qualifications

• Pension administration experience with knowledge and experience of DB pension schemes.
• Strong team work ethic, with experience coaching and mentoring others.
• Experience leveraging your pensions expertise to review and ensure the accuracy of others’ work.
• Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
• Telephone and computer literacy (with experience using IT systems such as Microsoft Office Applications).
• Skilled in managing complex queries and escalations.
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication across various channels.
• Ability to work under pressure and towards tight deadlines.

Security clearances

This role requires enhanced security clearance. A key factor is a minimum 5 years UK residency. Please only apply if you meet this requirement.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team uses experience, insight, expertise and the latest technology to deliver end-to-end solutions to meet clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management and member communications.

What’s in it for you

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and more.
• Voluntary benefits designed to suit your lifestyle – discounts on retail and socialising, health and wellbeing, travel and technology.
• The opportunity to take a paid day out of the office to volunteer for our charity partners or a cause of your choice.
• Access to Employee Network Groups representing every strand of diversity for connection and learning in an open, inclusive platform.

What we hope you’ll do next

Choose “Apply now” to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion, and we’re committed to an inclusive, barrier-free recruitment process and working environment. If you need the job description or application form in an alternative format or require adjustments, please email reasonableadjustments@capita.com or call +44 7784 237318. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location

Home-Based - GBR

Time Type

Full time

Contract Type

Permanent