Ortana Media Group develops and maintains its own workflow orchestration solution called Cubix for the broadcast and media sectors, encompassing all the required workflows for media management, processing, and delivery, as well as providing managed services for its end users. Working with the very latest technology within the media and broadcast space, we enjoy an agile and fun work environment that is nurturing to those with a passion for technology and who enjoy working with like‑minded people. We have a core goal of being completely focused on service, and our dedication to the long‑term support of our clients through a strong relationship that grows with their needs.

This role is a full‑time remote/hybrid role – candidates from the United Kingdom and Europe are welcome to apply.

Main Responsibilities

• Providing primary engineering resource for all project engineering activities to clients globally
• Pre‑Sales Engineering resource to assist sales team and resellers
• Assisting Development and other team members to understand client use cases
• Day to Day Team Leader of other engineering resources
• Working with Project Manager to provide good project governance – achieved through excellent client communications, management of timescales, snags, escalations and financials
• Assisting with the handover of completed SoW’s and CR’s to Support
• Third Line Support for Cubix and associated services
• Create structured development requests based on client feedback and commercial opportunities to enhance the Cubix product and other OMG services – working alongside Head of Development
• Being commercially aware for professional services – accurate tracking of time, and client management for up‑selling of more PS
• Assisting CEO and Head of Development in managing both a 6‑week and 4‑month product and services roadmap for OMG
• Project managing & delivering the technical aspects of Trade Shows and Client based events

Experience & Skills

• Strong Experience (3+ years) of Microsoft SQL Server – maintaining, designing and developing T‑SQL
• In‑depth knowledge and experience of the broadcast industry, technologies, standards and typical workflows – Media and Broadcast Industry experience (e.g. playout, post‑production and VoD)
• Strong problem‑solving skills – being able to break down problems into its component parts and progress
• Strong technical background in IT – Windows Server, networking and web technologies
• Experience with .NET development technologies
• Client‑Facing Experience – previous experience of direct client management / engagement (pre‑sales, support, project engineering)
• Excellent communication skills both written and oral, comfortable using them with clients whose first language is not always English
• Self‑Motivated – demonstrate ability to be self‑sufficient and take initiative, present problems with solutions
• Demonstrate clear organisational skills for both individual and team environments
• Ability & willingness to travel to clients and trade shows globally as required (expected to be approx. 6‑10 trips per year)
• Perform well under high levels of activity – performing escalations as needed
• Good commercial understanding and fiscal control within project environments
• Good time management and ability to maintain deadlines

Beneficial

• Maternity leave
• Work from home

Experience

• T‑SQL: 3 years (Required)
• Work Location: Remote

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Engineering and Information Technology

Industries

• Broadcast Media Production and Distribution

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