Join to apply for the Senior Project Manager role at ESP Global Services

Join to apply for the Senior Project Manager role at ESP Global Services

Role Purpose

We are seeking a dynamic and experienced

Reporting to: Head of Operations

Location: Reading

Role Purpose

We are seeking a dynamic and experienced Senior Project Manager who can both lead and develop a high-performing project management function and personally deliver complex, customer-facing projects. This hybrid role combines the leadership and strategic responsibilities of managing a project management team with the hands-on accountability of delivering high-quality projects to our clients.

You will be responsible for ensuring all projects are delivered to agreed quality standards, within budget, and on schedule — while also driving process improvements, mentoring project managers, and managing the overall project portfolio.

Key Responsibilities

Leadership & Department Management

• Lead, coach, and develop the Project Services team, fostering a high-performance, customer-first culture.
• Define, implement, and maintain core project management methodology, tools, and standards.
• Manage portfolio planning, resource allocation, and performance monitoring across the project department.
• Work with senior leadership to develop the Project Services strategy and ensure it aligns with organisational goals.
• Support bids and proposals with resource planning, estimates, and delivery input.
  
  

• Act as the Single Point of Contact (SPOC) for customers and internal stakeholders on assigned projects.
• Manage projects from inception to completion, ensuring deliverables meet agreed scope, quality, time, and budget.
• Produce and maintain essential project documentation (PID, schedules, cost trackers, risk logs, change control records).
• Apply strong scope management and change control to prevent scope creep.
• Lead customer meetings, presentations, and service/project reviews.
• Ensure accurate, timely invoicing and financial reporting for assigned projects.
  
  

• Ensure project governance is followed, with regular status reporting to customers and internal boards.
• Identify and drive improvements to project processes, systems, and reporting tools.
• Proactively manage project risks and escalations, ensuring resolution and customer satisfaction.
• Analyse progress and cost reports, ensuring accuracy and completeness of data.
  
  

• 5+ years proven experience in leading a project function and delivering complex IT infrastructure or service transition projects.
• Strong track record in customer-facing project management, with budgets up to £1M+.
• Experienced in managing multi-site, offshore, and distributed teams.
• Prince2 Practitioner, PMI, or equivalent certification (ITIL Foundation desirable).
• Excellent leadership, coaching, stakeholder engagement, and communication skills.
• Commercial acumen with strong financial and resource management skills.
• Experienced in IT outsourcing, hardware deployment, service transitions, and technical project delivery.
• Skilled in MS Project, O365, and project management tools.
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  IT Services and IT Consulting

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