Principal Consultant - HR & Business Support (London)

Meraki are working with an established company related to the Customer Service industry who are seeking a Research Executive to join our research and insights team, playing a key role in delivering high-quality research outputs that support our clients and strengthen our reputation as a trusted voice in the sector.

This is a fantastic opportunity for someone who has experience working in-house as a Research Executive (not via an agency or consultancy) and is ready to grow their skills in a collaborative and forward-thinking environment.

Responsibilities

• Supporting the delivery of our research and insight programme, including flagship benchmarking reports and sector studies.
• Assisting with the preparation of research briefs, updating questionnaires, and contributing to analysis and reporting.
• Producing clear, accurate, and engaging reports and presentations that highlight key insights and trends.
• Helping to prepare content for webinars, launches, and presentations.
• Conducting desk research, market analysis, and environmental scanning to identify key issues shaping customer experience.
• Working with colleagues across the organisation to ensure research findings are effectively communicated and applied.
• Building collaborative relationships with research partners and suppliers to support project delivery.

Research Executive Skills and Experience

• Experience working in-house as a Research Executive (essential).
• Knowledge of both quantitative and qualitative research methods.
• Strong analytical skills and attention to detail.
• Ability to turn data into clear, actionable insights.
• Good communication and writing skills, with confidence in preparing and presenting research outputs.
• A collaborative approach, with a willingness to support colleagues and learn from others.
• Degree-level qualification in a relevant discipline (e.g. research, insight, marketing, business, or social sciences).

What’s on offer?

• Salary of £40,000 - £45,000
• Hybrid working model – 3 days in a central London office, 2 days remote
• The opportunity to contribute to impactful research used by organisations nationwide
• A collaborative, supportive team environment

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service and Research

Industries

• Research Services and Market Research