Senior Service Account Manager – Parcel (UK)

Job Title: Senior Service Account Manager – Parcel (UK)

Location: Birmingham or London Heathrow (Hybrid)

Contract Type: Permanent

Reporting to: Executive Commercial Director

Introduction To Role: As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.

Role Responsibilities/Activities:

• Represent the customer internally with a strong customer-first mindset.
• Develop and grow the UK Parcel service pipeline across existing and new sites.
• Define life cycle strategies and manage large service contract renewals.
• Drive upgrades and enhancements for existing installations.
• Design service concepts for new sites (site-based or remote support).
• Identify and share sales leads from customer interactions.
• Lead upgrade and enhancement opportunities and own the full service sales cycle.
• Collaborate with the UK Parcel Service Manager on contract negotiations.
• Manage bid processes and align with customer expectations.
• Maintain proactive customer relationships through meetings and site visits.
• Lead and motivate cross-functional teams to ensure successful outcomes.
• Continuously seek improvement opportunities for internal teams and customers.

Qualifications and Skills:

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification.
• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Excellent social, communication, and stakeholder management skills.
• Driven to win, results-oriented, and hands-on in approach.
• Strong problem-solving abilities and proactive mindset.
• Previous experience in Service Account Management is a plus.
• Preferred knowledge of the UK Parcel market and customer operations.

What we offer:

• 28 days annual leave (excluding public holidays).
• Bupa Medical Cover.
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing, and daily quests to gain Yucoins that can be swapped for shopping vouchers.
• A challenging work environment with lots of opportunities for career progression.
• Cycle to work scheme.
• Pension with Aviva.
• Access to Achievers, an award‑winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion: Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.