Senior Service Delivery Manager

New Today

At Arvato, we combine innovation, technology, and operational excellence to deliver seamless logistics and distribution solutions for some of the world's most recognised brands. We're now seeking a Service Delivery Manager to join our distribution services team. This pivotal role ensures our clients receive exceptional service and value, maintaining strong partnerships and driving continuous improvement across our operations. Key Responsibilities
Build trusted relationships with key clients, understanding their operational needs and priorities. Monitor service delivery performance, ensuring KPIs and contractual obligations are met. Lead regular client review meetings, sharing insights and performance reports. Drive continuous improvement initiatives to enhance client satisfaction and efficiency. Identify opportunities for added value or growth within existing accounts.
What You'll Bring
Proven experience in service delivery, account management, or client relationship roles – ideally within logistics, distribution, or supply chain. Strong understanding of operational processes and performance metrics. Excellent communication, problem-solving, and stakeholder management skills. Commercial awareness and attention to detail in managing SLAs and contractsli>
Benefits
25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days. Pension contribution. Life assurance policy that pays out 4 × Salary. Employee Assistance Programme that provides you with confidential support, information, and advice to help you. Free Parking.
Salary: Up to £37,000.00Location: Hams Hall, BirminghamHours: 40 hours Monday to Friday If you're passionate about delivering exceptional service and enjoy building meaningful client partnerships, we'd love to hear from you. #J-18808-Ljbffr
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Location:
Coleshill CP, England, United Kingdom
Job Type:
FullTime

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