Company Description

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. We have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA. Bringing Ingenuity to Life.

Job Overview

We challenge where it matters and own the outcome. We combine strategic thinking, customer‑centric service design, and agile engineering practices to accelerate innovation in a tech‑driven world.

Why consider joining our Digital & Data community?

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross‑disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust‑based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do.
• Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors – no project is ever the same.
• Join other experts within our supportive and collaborative tech community through knowledge‑sharing and peer‑level support, coaching and mentoring.
• Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non‑technical training), plus gain certifications.

What You Can Expect

• Work to agile best practices and cross‑functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem‑solve with our clients, as well as working on internal projects.
• Live in‑person whiteboarding sessions to problem‑solve as a team, alongside asynchronous communication on Teams.
• Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• An environment that deeply cares about its values.
• As our Senior Service Designer, you will champion design excellence in every aspect of our work and firm. You will spearhead challenging, complex, fast‑paced, and innovative projects across various clients and sectors, shaping design strategy and implementation, whilst solving complex business and design challenges. This role demands a blend of vision and pragmatism—a leader capable of navigating complex challenges, fostering strong client relationships, and inspiring a global design community.
• Lead and Deliver: Lead complex design projects from strategy to execution, managing medium sized assignments, taking complex client challenges and structuring workstreams, outcomes and deliverables, identifying and managing risk in the process, building and maintaining strong client relationships while fostering high‑performing and motivated teams.
• Design Excellence: Produce exceptional design deliverables across the entire design spectrum. Drive innovation, ensure quality, and consistently meet project deadlines.
• Strategic Leadership: Build teams that work on complex projects. Shape design approaches, influence client decisions, and mentor design colleagues. Contribute to business development by creating new client offers and enhancing existing ones.
• Consulting: A consultant with design at your core, balancing internal projects with client deliverables, and ensuring seamless integration of design and business objectives. Take clients on a journey through design decisions and rationales to achieve excellent outcomes. Build strong relationships with senior clients, working with PA teams to grow accounts. Lead and contribute to proposals, pitches and senior client conversations.

Qualifications

• You thrive in problem‑solving and analytical thinking.
• You enjoy collaborating with multiple stakeholders in a fast‑paced environment.
• Use of AI technologies to help with administrative tasks and idea generation/innovation.
• Foundational knowledge of how to deploy AI technologies to achieve business needs & strategies.
• Expertise in end‑to‑end service design tools and techniques, including service blueprinting, swimlane development, journey, ecosystem, stakeholder and service mapping.
• Design and launch of digital products & services.
• Design Strategy and Implementation.
• UX/UI Design.
• Experience in a client facing role, either with an agency or consultancy, where you have built strong client relationships and owned assignment outcomes. Experience of leading proposals.

Assessment Process

• Quick call with one of our Tech Recruiters – to discuss your application, the role and PA.
• Round 1: Either a competency or technical interview (60 min).
• Round 2: Either a competency or technical interview, whichever you didn’t do at first round (60 min).
• Final round: Meeting with a PA leader – a mini case study and discussion around your client‑centricity (60 min).

Life at PA

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. Check out more about Life at PA here.

Benefits

• Health and lifestyle perks accompanying private healthcare for you and your family.
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
• Generous company pension scheme.
• Opportunity to get involved with community and charity‑based initiatives.
• Annual performance‑based bonus.
• PA share ownership.
• Tax efficient benefits (cycle to work, give as you earn).

Equality & Diversity Commitment

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from under‑represented groups.
Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us at recruitmentenquiries@paconsulting.com.

Job Information

Firm: PA Consulting
Location: London, United Kingdom

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function, industries

• Design, Art/Creative, and Information Technology
• Business Consulting and Services