Senior Service Manager

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Senior Service Manager

Location: UK - Cust. Site ENG | Job-ID: 214293 | Contract type: | Business Unit: Customer Success & Service Delivery

Life on the team

Are you passionate about delivering exceptional IT services and building strong client relationships? At Computacenter, we’re looking for a Senior Managed Services Manager to lead the delivery of high-value managed service accounts. You’ll be the strategic interface between our clients and delivery teams, ensuring outstanding service performance, commercial success, and long-term growth.

What you’ll do

In a nutshell, you will be accountable for high value and complex IT Managed Services accounts.

As a main point of contact for the customer(s), you’ll cultivate and own key stakeholder relationships and be responsible for the account performance, P&L, contract compliance and risk, strategy alignment between the customer and Computacenter.

You'll provide leadership and management of the customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan.

Together with the Sales team, you will drive growth in the Contractual and Professional Services space delivered by understanding the customer’s objectives and challenges, and how to convert these into opportunities for Computacenter.

This looks like:

What you’ll need

Additional information

Country: UK

Location: Hybrid with frequent travel to Norwich

Hours: 37.5

Role Type: Permanent

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.

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Location:
Norwich, England, United Kingdom
Salary:
£60,000 - £80,000
Category:
Management & Operations

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