StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!

The Role

We are looking for a Senior Site Reliability Engineer with a Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced .NET developer with proficiency in DevOps/Infrastructure tooling and expertise in cloud platforms and operations.

In this role, you will apply your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation. You'll be joining our Platforms teams with globally-dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.

Role Specifics

• Work Location: Remote - United Kingdom
• Travel: <5% [The percent of travel is an estimation, and it could vary up or down based on business needs throughout the year.]
• Reporting Structure: Reports to Lead Site Reliability Engineer

What You Will Own

• Provide technical leadership and mentoring within the team through knowledge sharing sessions, pair programming, code reviews and solution design
• Identify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks.
• Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents
• Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems
• Participate in on-call rotations to ensure system reliability and rapid incident response.
• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth
• Conduct performance tests to identify and remediate bottlenecks
• Develop and maintain platform solutions, automate infrastructure provisioning, configuration, and management tasks using Infrastructure as Code.
• Monitor, review and tune databases to ensure high availability and performance
• Collaborate with product engineering teams to design/build fit-for-purpose and observable software
• Contribute and collaborate across teams to define Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs) as required

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or similar
• 1+ years experience working on a SaaS platform
• Proven experience (2+ Years) in a Platform Engineering, Site Reliability Engineering or Software Engineering role.
• Proficiency in at least one (or more) object-oriented programming language (C# preferable)
• Proficiency with one or more public cloud providers such as Azure, AWS or GCP
• Proficiency using Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, or CloudFormation.
• Proficiency in scripting and automation using languages like Bash, PowerShell or Python.
• Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar.
• Proven track record of maintaining highly-available and performant production environments.
• Ability to identify and implement effective mitigation strategies and operational playbooks.

Preferred Qualifications

• Experience in CI/CD tooling: Azure DevOps/GitHub Actions, Octopus Deploy
• Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus
• Experience in database management/performance tuning, particularly MSSQL.

Reasons to join our Team:

• Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.

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