Overview Working at Atlassian. Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The role is remote however you would need to be located in Germany, Netherlands or the United Kingdom. Responsibilities What You'll Do

Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs Design technical solutions and prescriptive solution-specific guidance for direct customer engagements Create solution content to support customer goals and outcomes Collaborate with Engagement Managers and Solution Consultants to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey Ensure the voice of the customer is represented inside Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution areas Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Qualifications Your background:

Knowledge about Data Center / Cloud Platform, including:

Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc Knowledge on administering Atlassian DC ecosystems including applications like Jira, Jira Service Management, Confluence, Crowd, etc Background in cloud computing architectures, integration methods, and associated security considerations

Extensive experience within SaaS companies Relevant experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership Demonstrated expertise in DevSecOps, including

Direct experience with popular best-in-breed products in the DevSecOps space and Atlassian ecosystem that support enterprise-grade SDLC and CI/CD pipelines Background in software development and/or IT operations roles Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale Experience identifying, testing, deploying, and/or integrating best-in-breed tooling that satisfies customer requirements and improves the end-user experience across their entire SDLC pipeline Experience with application security, compliance, hardening techniques, and best practices to secure software and infrastructure

It's Nice If You Are

Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams Experienced working with large customers in a consulting or technical expert capacity

Our perks & benefits To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub. Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Consulting, Information Technology, and Sales Industries: Software Development

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