Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our remote-first culture means you’re part of a connected, inclusive team with global impact, no matter your location. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Strategic Account Executive.

About the job

This position sells into high-value prospects and customers, with a key focus on growing business across EMEA, particularly the UK/I. The candidate will manage fast-growing customers in the region, concentrating on product cross-sell and upsell, revenue growth, and sourcing net-new opportunities within a defined set of accounts.

Responsibilities

• Servicing the fastest growing customers in the region.
• Growing revenue and gross profit share of wallet within your key account list.
• Opening doors to the purchase of Twilio’s products and services – including voice, messaging, email, contact centre, account security software.
• Maintaining the highest levels of customer satisfaction.
• Create pricing proposals, negotiate terms and manage the contract process.
• Selling solutions to a technical and business audience.
• Building trust and mutual respect with technical customers and peers.
• Thinking outside of the box with extraordinary interpersonal and communication skills to simplify complex contractual, technical, and financial details.
• Balancing challenging priorities and handling multiple projects/deals at the same time.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of Account Management/Sales experience selling and closing complex technical solutions to a large customer base.
• History of working with accounts ranging from large multinational enterprise customers to SMB.
• Demonstrated success by achieving quota consistently.
• Track record of Account Management experience and ability to cross and upsell within a mature customer base.
• Solid understanding of financial reporting within a direct customer base – revenue and gross profit tracking, risk and opportunity cadence.
• Ideally, experience selling to both business and technical audiences.
• Experience and understanding of the communications market is preferable (Messaging, Voice, Email, Account Security Verification) or prior experience in a traditional telecommunications environment.

Location & Travel

The position will be remotely based in the United Kingdom. Approximately 25% travel is anticipated to connect in-person with customers.

What We Offer

Benefits include competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location.

Twilio thinks big. Do you?

We solve problems, take initiative, pitch in when needed, and try new things. We seek colleagues who embody our values — Twilio Magic. We also empower employees to contribute to their communities through volunteering and donations.

If you’re ready to unleash your potential and do your best work, apply now. If this role isn’t a fit, please consider other open positions.

Equal Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy and related health decisions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views or activity, or other legally protected characteristics. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Twilio participates in the E-Verify program where required by law.