Join to apply for the Senior Support Engineer role at Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What You Will Be Doing:

• Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution across Public Sector Clients.
• Maintain strong relationships with our customers for the delivery of technical support.
• Have an attitude of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
• Work across multi-cultural and geographically distributed teams.

What You Bring Along:

• 5+ years of proven experience in Technical Support in a Software business.
• A technical background in fields like Information Technology, Network Engineering, Software Engineering, etc.
• A "Customer First" mindset.
• You are a team player; ability to work in a fast-paced environment with a positive and adaptable approach.
• Strong verbal and written communication skills in English.
• Knowledge of databases or search software technologies.
• Experience with SaaS and/or distributed systems.
• Experience with Linux/Unix.
• Experience with APIs.
• Proven track record of continued learning and skill improvement.
• Experience with administering and/or troubleshooting Elastic products in a production environment.
• Highly collaborative, contributing to the success of a team through actions such as building and delivering training, leading or participating in initiatives/projects.
• Preference for Public Sector experienced people.

Bonus Points:

• Familiarity with Knowledge Centered-Services (KCS).
• Experience with Networking and/or Load Balancers.
• Experience with Kubernetes.
• Experience with Kafka / Message Brokering.

Additional Information - We Take Care Of Our People

As a distributed company, diversity drives our identity. Elastic is the type of company where you can balance great work with great life. Elastic is an equal opportunity employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience. To request an accommodation during the application or recruiting process, please email candidate_accessibility@elastic.co. We will respond within 24 business hours of submission.

We also provide: competitive pay based on the work you do, health coverage for you and your family in many locations, flexible locations and schedules, generous vacation days, and opportunities to donate or volunteer. Elastic supports parental leave and work-life balance across regions.