Senior Technical Accelerator Consultant – Impact

• Full-time
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Be a core part of a new team we are building in Staines, UK. We offer a hybrid work setup, with office days twice a week. The Senior Technical Accelerator Consultant – Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.

Learn more about Impact Accelerators:

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of ServiceNow products through delivering our technical accelerators.

You will act as the ServiceNow subject matter expert, bringing best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means challenging yourself to always improve.

The ideal candidate has significant experience in ServiceNow development and aims to assist clients with their digital transformation capabilities.

• Present and deliver offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal technology-related deliverables.
• Identify and drive process improvements, guide best practices, and mentor junior team members.
• Contribute to the development of new offerings for our technical accelerator portfolio.
• Engage with customer requests in Impact, including scoping efforts, fulfilling requirements, and resolving escalations.
• Demonstrate the product, tailored to customer needs.
• Understand business and technical problems addressed by the Customer Success Program, including security and upgrades.
• Develop and maintain strong relationships with other teams.
• Drive continuous improvement of our methodology and service offerings based on client feedback.
• Mentor resources and review development work.

To be successful, you should have:

• Experience with AI integration into work processes, decision-making, or problem-solving using AI-powered tools, workflow automation, or AI insights.
• ServiceNow skills and experience in different modules.
• Proven experience in developing and delivering ServiceNow solutions in client environments.
• Knowledge of LDAP, SAML/SSO, and integration technologies.
• Experience with AI/ML technologies, especially ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics.
• Experience working with Agile methodologies.
• Excellent communication and presentation skills.
• Strong interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and stakeholders.
• Willingness to obtain and maintain ServiceNow certifications.

We support flexible work arrangements and trust our employees to work where they are most effective. Learn more here. Eligibility for a work persona depends on the distance between your residence and the nearest ServiceNow office, verified via a third-party service.

Equal Opportunity Employer

ServiceNow is committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other protected category.

Accommodations

If you need accommodations during the application process, please contact [emailprotected].

Export Control Regulations

Positions requiring access to controlled technology may require export licenses. Employment is contingent upon obtaining such approvals if necessary.