Senior Technical Business Systems Analyst

Hours: 35 hours per week
Hybrid working
Closing Date: Sun, 7 Sept 2025

Are you a technically savvy Senior Technical Business Systems Analyst who thrives in fast-paced, digital-first environments? Are you passionate about solving complex problems to actively drive digital transformation, being curious at every step, connecting the dots between our business needs and technology? If so, we want to hear from you.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Role Overview

We are looking for a Senior Technical Business Systems Analyst to lead and support digital transformation initiatives focused on mobile applications and online servicing. You’ll need to demonstrate experience working with modern technology, understanding systems interactions, and designing scalable digital solutions. You will act as the bridge between our business goals and technical expertise—tailoring messages so they are understandable while working with cross-functional teams to deliver high-impact solutions.

What’s In It For You?

• Skipton values work/life balance and supports hybrid and flexible working.
• Enjoy a vibrant, collaborative working space in our newly refurbished head office.
• Be part of a forward-thinking team driving genuine digital change.
• Work on products that enhance our customers’ digital experience.
• Benefit from a culture that values initiative, creativity, and collaboration.
• Other benefits include an annual discretionary bonus, 25 days of annual leave plus bank holidays, pension contributions, colleague mortgage options, salary sacrifice schemes, private medical insurance, volunteering days, and more.

Key Responsibilities

• Define and understand customer needs through data, engagement, and stakeholder collaboration.
• Identify opportunities for improvement by analyzing customer pain points and frontline insights.
• Lead workshops and ideation sessions to co-create solutions that reduce failure demand and increase value.
• Create visuals like journey maps and develop user stories to communicate customer experiences and business value.
• Manage product backlogs using Agile tools, ensuring stories are testable and valuable.
• Collaborate with technical teams to ensure alignment between business goals and technical feasibility.
• Drive value by defining customer benefits for each feature or iteration.
• Understand customer journeys through direct interaction, data analysis, and collaboration with colleagues supporting members.

Qualifications and Skills

• Self-starter with experience in requirements elicitation.
• Proficient in design thinking and Agile methodologies.
• Excellent at writing user stories with clear acceptance criteria.
• Strong data literacy with the ability to analyze and visualize large datasets.
• Skilled in visual communication using diagrams and journey maps.
• Solid understanding of modern technology stacks, APIs, cloud services, and integration patterns.
• Deep knowledge of Agile and DevOps principles.
• Experience in facilitating workshops from small interviews to large discovery sessions.