Senior Technical Product Manager – Global Service & Repair

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Job Description

We are seeking a dynamic and strategic Technical Product Owner to lead delivery for all of Johnson & Johnson’s MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping user stories and requirements, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth. The position can be located in Raritan, NJ; New Brunswick, NJ; Irvine, CA; Issy‑les‑Moulineaux, France; and Buckinghamshire, UK.

Key Responsibilities

• Shape the squad vision/roadmap and steer the squad in delivering product/platform features with business impact.
• Shape and prioritize the backlog, translating requirements into user stories and acceptance criteria.
• Act as the “voice of the customer” within the squad to ensure the squad “builds the right thing.”
• Work closely with Product/Platform Managers to establish product value.
• Collaborate with cross‑functional squad experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
• Influence value‑driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
• Drive continuous improvement across the product lifecycle.
• Facilitate release planning, sprint planning and demos with all stakeholders.
• Ensure compliance with regulatory standards and quality assurance processes across all regions.
• Collaborate to ensure all partners are clear on product roadmap activities, design, interdependencies and timeline best practices.

Required Skills & Qualifications

• Bachelor’s degree in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
• 7 years of relevant technical experience.
• Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
• Ability to navigate complex regulatory environments and ensure compliance; GxP knowledge.

Preferred

• Exposure to Microsoft Dynamics and ERP systems.
• Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
• Demonstrated ability to develop and implement global strategies.
• Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
• Strong analytical abilities with proficiency in data‑driven decision making.
• Exceptional communication skills, with the ability to articulate value propositions clearly.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Jhonson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.