Overview

We are seeking a Senior UX/Service Designer to join a major financial services programme focused on building a new platform that enables secure, efficient, and controlled sharing of data across the organisation.

This role combines hands-on UX design with strategic service design, helping shape user journeys, service blueprints, and experiences for data products and marketplaces.

This is an initial 6-month Fixed Term Contract (with possibility of extension) on a pro-rata salary (£85,000-£100,000).

Hybrid: 2 days a week in Central London – no flex.

Recent experience on banking projects and on enterprise-level apps and services is desirable.

The Role

• Lead and facilitate design thinking workshops and discovery sessions
• Conduct user research and testing, and translate findings into actionable design outputs
• Create user journeys, service blueprints, flows, and prototypes
• Define information and data flows that interact with users
• Partner with UX, UI, and development teams to bring designs into delivery
• Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys
• Champion user-centred design principles across the programme, embedding design governance and standards

The Candidate

• Financial services background, ideally with data-driven platforms/programs
• 8+ years in digital design with strong expertise in UX and Service Design
• Proven leadership of UX/Service Design workstreams, able to “connect the dots” across teams
• Strong knowledge of UX methodologies and design deliverables (wireframes, prototypes, UI/UX design)
• Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office
• Excellent interpersonal skills, able to build trust and rapport with stakeholders at all levels
• Comfortable in fast-paced, agile environments, with proven ability to deliver under pressure
• Ability to sketch, paper prototype, and ideate to communicate concepts quickly

If this sounds like you and you fit the criteria, please get in touch with your CV & portfolio to stand the best chance of getting an interview!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Research, and Consulting

Industries

• Banking, Business Consulting and Services, and Financial Services

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