Overview

Pearson Carter is working with a fast-growing Microsoft Partner seeking an experienced Service Delivery Director to lead and scale their Dynamics 365 Business Central delivery teams.

This is a key leadership role focused on driving delivery excellence across consultancy, development, and project management. You’ll shape delivery strategy, lead high-performing teams, and ensure outstanding client service during a period of rapid growth.

Salary up to £100,000, with flexible working and a strong benefits package.

Responsibilities

• Lead end-to-end service delivery across projects and departments.
• Define strategy and improve operational performance.
• Oversee timelines, budgets, and service quality.
• Manage client relationships and delivery escalations.
• Drive team utilisation and resource allocation.
• Support growth and profitability through delivery excellence.

Experience / Qualifications

• 5+ years in senior service delivery roles within Microsoft Partner/ERP/CRM consultancies.
• Strong expertise in Dynamics 365 Business Central.
• Proven leadership of cross-functional teams.
• Project delivery experience with Agile/Waterfall methodologies.
• Commercial management of P&L and delivery KPIs.

Location

Flexible remote working within the UK.

How to Apply

Please reply ASAP along with your CV to be considered for this position. You can also reach out to Harry Carter at harry.b@pearsoncarter.com or 0191 406 6111.

Seniority level

• Director

Employment type

• Full-time

Job function

• Finance, Information Technology, and Consulting

Industries

• IT Services and IT Consulting