Overview

Service Delivery Manager – Asbestos | Nationwide

Do you take pride in delivering outstanding service? We have an exciting opportunity for a Service Delivery Manager to join our Asbestos team, where you’ll play a key role in driving the success of our business. As SOCOTEC continues to grow, our Environment & Safety Division is expanding, and we’re looking for a dedicated professional to join us and wear the badge with pride.

In this role, you’ll be the driving force behind efficient, accurate service delivery—overseeing back-office operations, managing resources across multiple UK offices, and leading a remote support team in Vietnam.

We’re looking for someone with a proven background in service delivery, operations, or project management, ideally within a technical or consulting environment. If you thrive on leading projects, driving efficiency, and delivering results at pace - this could be your next big move!

Responsibilities

• Workflow Management: Control and oversee the entire back-office throughput, ensuring a seamless flow of work from lab analysis to final report production and invoicing
• Operational Planning: Develop and execute plans to manage daily operations, including the allocation of resources based on backlogs, bottlenecks, and service level agreements
• Resource Management: Monitor and allocate resources (personnel, equipment) across five UK office locations and a remote CAD team in SOCOTEC Vietnam to maximize efficiency and meet delivery deadlines
• Team Management & Development: Provide direct line management to appointed business schedulers
• Performance Monitoring: Track, analyse, and report on key performance indicators (KPIs)
• Process Improvement: Proactively identify inefficiencies and implement new processes or technologies to improve speed, accuracy, and overall service delivery
• Invoicing and Financial Oversight: Work closely with the finance team to ensure timely and accurate invoicing based on completed projects
• Client Relationship Management: Establish and manage these effectively

Qualifications

• Proven experience in a service delivery, operations, or project management role, preferably within a technical or consulting environment
• Strong understanding of workflow management and operational efficiency principles
• Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
• Experience in managing multi-site and remote/international teams
• Exceptional communication and interpersonal skills
• Proficiency with project management and data analysis software
• Knowledge of the asbestos industry or a similar regulated field is a plus
• A full UK driving licence & willingness to travel

About Asbestos

The SOCOTEC Asbestos team holds UKAS accreditation for both Inspection and Testing and is one of the leading asbestos consultancies in the UK. We provide all aspects of asbestos consultancy services, ensuring clients are better equipped to comply with current legislation. These services include surveying, lab analysis of samples, managing removal projects on the clients’ behalf, consultancy, policy reviews, and action plans and Training. We operate out of six offices covering all areas of the UK, and assist more than 300 clients on a variety of projects, from offices to military bases to hospitals. The work our Asbestos team does is vital in preventing workers from exposure to asbestos fibres, and that all of our clients operate within the asbestos regulations, and wider health and safety framework.

What’s in it for you?

As well as a competitive salary, we can offer you a wide range of benefits including 25 days holiday with the opportunity to buy more, an electric car scheme (where applicable), employee recognition schemes, family friendly support, employee benefits and discounts app, employee assistance programmes, and enhanced company pension. SOCOTEC UK are proud to be Disability Confident accredited.

Why SOCOTEC?

Here at SOCOTEC UK, we have over 2,000 colleagues across our divisions delivering world-class services to our customers. We provide an unrivalled range of testing, inspection, and certification services throughout the UK, and we deliver excellence to our customers by recruiting and retaining the very best industry talent. As a Service Delivery Manager, you will play a pivotal role in providing these services. We offer transversal career pathways as well as linear pathways, and we will support you in attaining a portfolio career in one place. Not to mention the possibility of working locally, nationally, or globally, in the office or remotely. We are committed to your personal and professional development, and you will be supported in every step of your journey with us. #YouGrowWeGrow

Think you’ve got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.

Building a safer and more sustainable world is the core mission we set out to achieve at SOCOTEC, it is at the heart of everything that we do. We are committed to acting as a key player in society, investing in innovative solutions to ensure social and environmental concerns are at the forefront of all of our business operations.