Job TitleTalent Acquisition specialist at purview servicesHuman Resources Recruiting Life Cycle/ Hiring Specialist RoleService Delivery Manager LocationLondon Hybrid3 days a week from office Responsibilities

Daily program management throughout the program life cycle: defining program governance, planning the overall program and monitoring the progress. Managing the program budget. Managing risks and issues and taking corrective measures. Coordinating the projects and their interdependencies, managing and utilizing resources across projects. Managing stakeholder communication. Aligning the deliverables to the program outcome with the aid of the business change manager. Managing the main program documentation such as the program initiation document.

Qualifications

Good knowledge and handling of project and program management methodology and techniques. Good understanding of the wider objectives of the program. Ability to work positively with the wide range of individuals involved in program management. Strong leadership and management skills. Good knowledge of budgeting and resource allocation procedures. The ability to find innovative ways to resolve problems. Minimum 15 years of experience in IT service delivery or a related field. Proven experience in leading and managing a team of technical support professionals. Strong understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus). Experience with service level agreements (SLAs) and service management tools. Excellent problem-solving and analytical skills. Strong communication, interpersonal, and negotiation skills. Ability to work independently and as part of a team in a fast‑paced environment. Excellent organizational and time management skills. Experience with ticketing systems and IT service management tools (e.g., ServiceNow) a plus.

Technical Skills

Must-Have: Experience in data integration, ingestion, and reconciliation. Proficiency with Snowflake, AWS Services, and DBT. Nice-to-Have: Experience with PowerBi, Qlik Replicate, Fivetran, Snaplogic, Globalscape, Python, Full stack (Node/React.js), AI/ML, Informatica ETL, Oracle PL/SQL, Qliksense/Qlikview. Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

Seniority LevelMid‑Senior level Employment TypeContract Job FunctionInformation Technology IndustriesIT Services and IT Consulting #J-18808-Ljbffr