Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Lewisham Council is looking for a dedicated Service Improvement and Change Manager (Housing Needs) to lead service improvement and change projects across the Housing Strategy Division and be responsible for realising the identified project benefits.

What’s the role?

It’s an exciting time to join us. Lewisham is a vibrant and rewarding place to live and work – full of ambition, energy, and potential. Our people are passionate, diverse, and engaged in the work we do. We are proud of our strong, welcoming communities and of being recognised as the UK’s first borough of Sanctuary.

The focus of this role is to lead on the development and implementation of service improvement initiatives and embed new policies and procedures. These initiatives will cover key areas such as the Homelessness and Rough Sleeping Strategy, reducing the use of Temporary Accommodation, social housing allocations policy, and policies related to the Housing Act (Part VI & VII), Homelessness Reduction Act, and other relevant legislation. The ideal candidate should have a strong understanding of homelessness legislation and good practice across the sector.

Key Responsibilities

• Lead the setup and delivery of complex projects with benefits realisation, enhancing the customer journey for homeless households, and supporting strategic priorities.
• Ensure projects are delivered on scope, time, and within budget, balancing priorities with team capacity.
• Embed learning from reports, inspections, and audits into service improvements.
• Guide the service through legislative changes, such as the Renters’ Rights Bill, ensuring understanding and implementation.
• Deliver training to frontline staff as needed.

What’s in it for you?

Excellent training and development opportunities, plus benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family-friendly policies
• Season ticket and bicycle loans
• Staff discounts, including subsidised gym memberships
• Supportive staff networks

What we are looking for

The ideal candidate will have substantial project management knowledge, experience in service improvement projects, and a good understanding of housing and homelessness policy and legislation. Expertise in transformation, service redesign, and good ICT skills are essential. You should be an effective communicator, proactive, capable of managing priorities, and motivated to drive change to improve residents’ experiences.

Location

Primarily based at Laurence House, Catford, London, with a hybrid working approach from home as required.

Salary details

£XX,XXX - £XX,XXX per annum (PO). Appointments are typically at the minimum SCP unless matching current salary with proof.

Special conditions

Non-passport holders may need a work permit. For more info, check our Blog. Applications should be made via the 'Apply now' button. Do not provide bank or payment details.

Created on 01/08/2025 by TN United Kingdom