Service Manager

1 Days Old

Join One of the UKs Leading Welfare Unit Providers

Welfare 4 Hire is one of the UKs largest national providers of self-contained mobile welfare units. Operating from five strategically located depots (London, Leicester, Gloucester, Nantwich, and Durham), we are expanding fast and were now looking for an experienced Service & Engineering Manager to take the lead in maintaining high service standards across our engineering teams.

Youll be mobile-working across our UK depot network, playing a key role in driving customer satisfaction, compliance, service excellence, and operational efficiency.

What Youll Do

As Service & Engineering Manager, you will:

Lead, develop and coordinate a growing team of field engineers.
Plan & schedule both reactive and scheduled maintenance work.
Oversee compliance with industry regulations and internal safety standards.
Monitor KPIs: first-time fix rate, 12-hour response targets, and breakdown reduction.
Build training and succession plans to scale the department as we grow.
Work closely with depot teams and departments including Transport, Logistics, and Hire Desk.
Lead quality control initiatives in line with ISO 9001.
Prepare performance and compliance reports for senior leadership.

What Were Looking For:

5+ years experience in engineering or service-based leadership roles
A strong understanding of regulatory and compliance frameworks (IOSH preferred)
Experience in mobile assets, ideally towable welfare units
Proactive, analytical, and hands-on leadership style
Exceptional organisational and communication skills
Full UK driving licence and willingness to travel nationally

Why Join Welfare 4 Hire?

£40,000 £45,000 salary (DOE)
Company vehicle
24 days holiday + bank holidays
Company pension scheme
Health cash plan
Eye test reimbursement
Refer a friend scheme
Be part of a growing, forward-thinking business backed by AER Rents Group

What Success Looks Like:

3 Months: Master our service systems, build engineer schedules, implement mechanical compliance at key depots.
6 Months: Full departmental autonomy, introduce improved KPIs and process plans across the business.
12 Months: Deliver service improvements, lead a high-performing team, and ensure full compliance across all assets.

Ready to Lead with Impact?

Apply now and become a key part of a growing company with industry-leading standards and ambitious plans for the future.

Equal Opportunities

Welfare 4 Hire is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of age, disability, gender, gender identity or expression, race, religion or belief, sexual orientation, or any other legally protected characteristics.

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Location:: Farnborough, England, United Kingdom
Salary:: £60,000 - £80,000
Category:: Management & Operations

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Service Manager

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