Overview

Join to apply for the Service Operations Integration Analyst role at Keoghs.

Description: As a Service Operations Integration Analyst, this role requires a technical and service-focused support specialist to serve as a Subject Matter Expert for IT service(s) to support smooth and seamless integrations into the Service Operations Team. This role will actively engage with customers, especially during the onboarding of new services, applications and/or customers. The role involves fostering strong relationships and providing continuous support throughout the implementation phase, ensuring a smooth experience for customers as they adapt to new services.

Location: Home United Kingdom • Department: IT

Application Deadline: 30 September 2025

This role involves identifying gaps between current services and new services during the implementation and onboarding phase and addressing those directly, whether through knowledge transfers, technical enhancements to support the new service(s) and/or updating process documentation and collaborating with the relevant teams to address those gaps. You will adopt an automation-first, problem-management-focused mindset for ticket management and resolution, focusing on addressing the root cause of issues and preventing repeat occurrences to minimize the transfer of technical debt into the BAU Team. A customer-focused mindset for incident and request resolution is required, with emphasis on restoring service for impacted customers. You will provide support to major incidents working with Operational Support Leads and other IT service managers and technical support staff as required. For complex issues, you will escalate to the wider Service Operations and Technical Operations teams, ensuring key information is collected to enable effective handover between support teams. You will work with the wider Service Operations team to identify enhancements to resolve issues within the Service Operations team without requiring escalation. In this role, you\'ll actively contribute to a culture of continual improvement, consistently seeking opportunities to enhance processes and procedures for overall efficiency and effectiveness.