Contract Opportunity: ServiceNow Business Process Consultant – Financial Services

Location: London (Hybrid)

Day Rate: Competitive, based on experience

Start Date: ASAP

About the Company:

Join a leading financial institution undergoing a major digital transformation. This organisation is investing heavily in ServiceNow to streamline operations, improve compliance, and enhance customer experience across its global footprint.

Role Overview:

We’re seeking a ServiceNow Business Process Consultant to support the design and optimisation of workflows across key modules including ITSM, HRSD, and GRC. You’ll work closely with stakeholders to map current processes, identify gaps, and implement scalable solutions using ServiceNow best practices.

Responsibilities:

• Lead workshops to gather and analyse business requirements.
• Design and document end-to-end business processes aligned with ServiceNow capabilities.
• Collaborate with technical teams to translate process designs into platform configurations.
• Drive process improvements and automation across IT and business functions.
• Ensure alignment with regulatory and compliance standards (e.g., SOX, GDPR).
• Support UAT and change management activities.

Qualifications:

• Proven experience as a Business Process Consultant within ServiceNow projects.
• Strong understanding of ServiceNow modules: ITSM, HRSD, GRC, IRM.
• Experience in financial services or regulated environments.
• Excellent stakeholder engagement and communication skills.
• Ability to work independently and manage multiple priorities.