Overview

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.

Warning: for this role candidates who require company support to legally live and work in the UK cannot be considered.

Security clearance: To be appointed, the successful applicant must have resided continuously within the United Kingdom for the last 5 years to obtain Security Check (SC) clearance. This role is remote / flexible UK wide (you may be required to visit the nearest office occasionally).

Role and responsibilities

You will participate in:

• Technical Development - design and develop solutions for ServiceNow workflow applications, including:
• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery (must be included in CV)
• User Experience - use ServiceNow Experience Layer components to build modern, intuitive user interfaces
• Configure and enhance the Next Experience UI for tailored interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows
• Integration and Data Management - integrate ServiceNow with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub
• Manage data migration and ensure alignment across ServiceNow modules and external systems for data integrity
• Workflow data fabric and related considerations

Experience you need to have

• ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows
• Customer and Employee Insights: Deep understanding of customer journey optimization and employee lifecycle touch points
• Integration Skills: Experience in integrating ServiceNow with external systems to create end-to-end workflows
• Communication and Collaboration: Ability to translate technical concepts into business outcomes and work with diverse teams
• Problem-Solving: Analytical mindset to troubleshoot issues and deliver innovative solutions

Requirements and expectations

• Direct hire full-time position (B2B contract not available)
• Salary up to £75,000 annually DOE
• Two-step hiring process

Additional information

We offer an attractive referral scheme for placements we make. Details: https://www.tenthrevolution.com/referral-scheme

Apply here if you would like to join a professional community of experts who will support you every step of the way.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• IT Services and IT Consulting