Overview

Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We’re looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.

What you’ll do

• Develop and deliver ServiceNow workflow applications, including Customer Experience (CSM, Field Service Management, Customer Service Portal), Technology Experience (ITSM, ITOM, ITAM), and Employee Experience (HRSD, onboarding, workplace service delivery).
• Design modern user experiences using ServiceNow’s Experience Layer, UI Builder, and portals.
• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

What you’ll bring

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).
• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).
• Experience in system integration and workflow automation.
• Excellent communication and collaboration skills with an ability to bridge technical and business needs.
• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.

Security clearance

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

What’s in it for you

• Hybrid-first working with genuine flexibility.
• Extensive opportunities for professional growth, including certifications and access to 250,000+ learning resources. (unlimited training budget)
• A culture that encourages innovation, collaboration, and continuous learning.
• The chance to shape the future by delivering impactful technology solutions.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting