2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Approved NHS Alliance and Crown Commercial Service Framework RM6277 Supplier

Working both tickets and projects during the working day to better service our colleagues. This role is both a hybrid Ops/Engineering role and will fit well with an individual who likes the best of both worlds: helping colleagues with their voice challenges, collaborating with global carriers and via projects and requests, making changes to the infrastructure when required.

Day-to-day activities include:

• Build high available telephony solutions using AudioCodes and Oracle Session Border Controllers, routing, and management platforms.
• The understanding, but not necessarily write code/scripts and has the understanding to use APIs. As the knowledge of SIP routing from internal and provider carrier platforms and has the vision to enhance call flows, including the integration into monitoring tools such as Grafana and Thousand Eyes
• Experience and works well with telephony carriers to develop relationships with, escalate issues and work to a swift resolution of incidents.
• The ability and experience to build and improve existing voice networks using a hybrid cloud model and integration of SIP calling behaviours and patterns where challenges between multiple CCaaS and UCaaS providers will possibly come
• Collaborate and work across all levels of the business, with good communications skills both written and spoken English, including the detailed documentation of solutions.
• Conduct root cause analysis for past failures, working in conjunction with our global support teams; including their documentation and has a strong cybersecurity mindset and interest in such areas.
• Fully understands and has been part of past teams that utilized the Agile methodology framework when working development projects through iteration and sprints.
• Experience of working with ServiceNow for ticketing and scheduled changes

Skills, past experiences, and qualifications

• A full working knowledge of Session Initiation Protocol (SIP) and carrier networks
• Installation, maintenance and support of Oracle and AudioCodes Session Border Controllers, Routing Platforms such as ARM and ECB, including the ability to use and manipulate data from backend management platforms, whether through ODBC or APIs
• A good understanding and firsthand experience of networking and security technologies (Network+, CCNA
• The ability to write documentation and knowledge base articles.
• Happy to work on their own initiative and to seek improvements and share past experiences to better internal services.
• Is critical thinking, communication techniques at all levels and more than anything else a collaborator?
• Experience of working in a finance environment and a large organization is necessary for this role.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Salt by 2x

Sign in to set job alerts for “Operations Engineer” roles.

Eastbourne, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 6 days ago

Womens First Team Operations and Player Services Manager

Lancing, England, United Kingdom 6 days ago

Littlehampton, England, United Kingdom 2 days ago

East Sussex, England, United Kingdom 3 weeks ago

Slinfold, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 week ago

Expression of Interest - Process Engineer - Water Sector

Eastbourne, England, United Kingdom 1 week ago

Gatwick, England, United Kingdom 2 weeks ago

Brighton, England, United Kingdom 3 days ago

Crawley, England, United Kingdom 5 days ago

Eastbourne, England, United Kingdom 6 days ago

Bognor Regis, England, United Kingdom 1 week ago

Worthing, England, United Kingdom 2 weeks ago

Gatwick, England, United Kingdom 1 month ago

Polegate, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 3 days ago

Worthing, England, United Kingdom 2 months ago

Worthing, England, United Kingdom 2 months ago

East Sussex, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 week ago

Principal Process Engineer - Water Sector

Mechatronics Engineer - Autonomous UAV Technology

West Sussex, England, United Kingdom 2 weeks ago

Senior Process Engineer - Southern England

Brighton, England, United Kingdom 1 month ago

Crawley, England, United Kingdom 6 days ago

Mobile Operations Manager - 12 month secondment (RELIEF 24%)

Brighton, England, United Kingdom 2 days ago

Little London, England, United Kingdom 2 weeks ago

Horsham, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.