At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa, and UnionPay cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It’s this global reach and innovation that sets us apart.We’re looking for a Site Reliability Engineer to ensure the high availability, scalability, and performance of our platform. This role is essential to maintaining reliable systems, reducing operational overhead, and enabling continuous improvement across our global technology landscape. If you’re passionate about automation, incident response, and working at the intersection of infrastructure and software, this is your opportunity to help build resilient systems that power financial inclusion worldwide.What you get to do:Platform Reliability and ScalabilityBuild software that enhances Paymentology services\' scalability and reliability.Ensure platform services meet required uptime and service quality levels.Contribute to the design of reliable cloud infrastructure and implement reusable cloud-uptime components as code.Regularly review and optimise SRE practices, tools, and methodologies to enhance overall system reliability and team efficiency.Observability and AutomationContribute to the design, implementation, and maintenance of observability and monitoring solutions to track the platform health, its cost-effectiveness, the reliability, and scalability, and identify potential issues which can be fed back to product and platform engineering in a continuous improvement loop.Develop and implement automation scripts and tools to streamline operations and reduce manual interventions.Enable product teams to self-serve by participating in the development of a developer platform.Play an active role with the incident response teams, diagnosing and resolving production issues quickly to minimise downtime.Standards ComplianceSupport product teams in building services that adhere to our security and quality standards.Work closely with engineering, operations, and product teams to ensure reliability is considered throughout the end-to-end software development lifecycle. We seek to achieve this through advocacy and developing a culture of reliability.What it takes to succeed:Strong understanding of cloud networking principles.Proficiency with leading monitoring tools, such as Datadog, Honeycomb.io, Splunk, Prometheus, Grafana, ELK Stack, and New Relic.Programming expertise, especially in systems programming languages and databasesFamiliarity with one of these industry-leading CI/CD tools such as Jenkins, GitHub Actions, Gitlab CI, CodePipelines, CircleCI, and ArgoCD.Proven in achieving platform-level and end-to-end SLIs, SLOs, and SLAs, and fostering accountability.Ability to navigate complex situations and lead effective post-incident reviews (PIRs).Knowledge of implementing solutions to reduce Mean Time to Identify (MTTI) and Mean Time to Resolve (MTTR).Comprehensive understanding of large-scale distributed platform architecture.Expertise in implementing best practices for load balancing, fault tolerance, and resource allocation to maintain service quality and efficiency at scale.Understanding of security best practices within cloud environments.Education and Experience:Bachelor’s Degree in Computer Science, Information Technology, or related field.Professionals with a verifiable employment history in the role may also be considered.2+ years of experience as a Site Reliability Engineer.2+ years in software development.Extensive cloud experience, especially with AWS.Proven expertise in one of the infrastructure-as-code using Terraform, CloudFormation, Puppet, and Ansible.Hands-on experience with Docker, ECS, EKS, and Kubernetes.What you can look forward to:At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.Apply to this jobPLEASE SHARE THIS JOB!Paymentology is committed to the ensuring that all eligible individuals are considered and included in the application process. As a part of our commitment, we’ll ensure that reasonable accommodations are provided. If you need help with this application, an interview, completing tests or any other part of the selection process, please submit this form or direct your inquiries to careers@paymentology.com and we will gladly assist you.Diversity is in our DNAWe’re a global company, fuelled by our diverse, experienced and innovative Paymentologists who play a crucial part in our global mission to advance the world through payments.We’re committed to expanding our global team, creating a dynamic, sustainable future for our skilled Paymentologists around the world.Our valuesPaymentology has a culture of making things happen, easy and right - together. This underpins and guides how we work every day. It’s not just something we talk about. It’s the values, or ways of doing things, that are baked into our DNA. Living it is what makes us Paymentologists.A big part of who we are and how we do things involves believing that everything we do makes a difference – starting with our own people, and extending to our clients and the communities we serve.Make it HappenWe don’t wait for permission, we take action when we spot an opportunity to innovate, make an improvement or resolve an issue. We’re always looking for better ways to get things done, together.Make it EasyWe seek out ways to make things simpler for our clients and colleagues alike; communicating, collaborating and solving challenges agreeably, efficiently, and transparently.Make it RightFrom a simple email to a piece of code, or a major deployment, we pay attention to detail, making things the best they can be. All while making the world around us a better place in the process.TogetherWe enjoy working together. We’re focused on making things happen, easy and right for our colleagues, our clients and the communities around us. This means we help each other to get things done, putting our teams ahead of our own interests for the greater good of Paymentology.Be aware of recruitment scamsWe encourage you to explore job opportunities at Paymentology, while being cautious of scams where fraudsters pretend to be on our recruitment team.We will never ask for sensitive personal data, credit card details or exchange of money in our hiring and selection process. #J-18808-Ljbffr