SOC Security Service Delivery Manager role at NTT DATA

We are currently recruiting for a dynamic Technical Security Service Delivery Manager to join our growing Security Operations Centre business. This is a hybrid vacancy based in Birmingham or London.

Overview

NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partners. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. This is a great opportunity to play a pivotal role in helping to shape our client’s transformation journeys.

What you’ll be doing

Using your background in SOC Service Delivery, you will:

• Act as a bridge between the Customer and the Operational Delivery Teams
• Act as a primary escalation point of contact to the customer
• Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
• Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process
• Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team
• Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams
• Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
• Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations
• Document and present to the customer the weekly and/or monthly service review reports
• Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices
• Coordinate risk-based vulnerability management including scanning systems, networks, and applications to detect potential security weaknesses
• Prioritize vulnerabilities based on risk, impact, and asset criticality, ensuring high-risk vulnerabilities are addressed first
• Work with Customer Business Owners to ensure they understand the risks and can coordinate the recommended remediation
• Oversee the upkeep of IDS/IPS signatures for the customer’s security gateways and firewalls

What you’ll bring

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:

• At least around 8 years of experience in providing technical support and advice for a Security Operations Centre
• Demonstrate in-depth knowledge of Security incident Management and Security Operations
• Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership
• At least 5 years’ experience in providing Vulnerability Management Services
• Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
• Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response
• Demonstrable experience in leading and coordinating diverse teams effectively
• A valid right to work in the UK
• Have held UK SC clearance or be eligible for obtaining UK SC clearance
• Excellent English writing skills for technical documents and improving processes (such as policies and reports)
• Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way
• Strong attention to detail and the ability to deliver high quality work
• A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.

Employer information and inclusion

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. We are proud to share that we have a range of Inclusion Networks and we are committed to Diversity, Equity and Inclusion. We guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role, and we will provide reasonable adjustments during the recruitment process if needed. We are an equal opportunities employer and a Disability Confident Committed Employer.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

We offer a range of tailored benefits and flexible work options. Learn more about NTT DATA UK & Ireland here: https://uk.nttdata.com/

Notes

This job description may include references to other roles or opportunities for context, but the focus remains on the SOC Security Service Delivery Manager role. No tables or complex layouts are used in this description.