Overview

Worcestershire County Council is advertising the role of Business Support Officer - Adults Social Work Academy. Location: Wildwood Officer - Part of the County Hall Campus. Hours: 21 hours per week (Tuesday to Thursday inclusive). Salary: £14,989 - £15,975 (based on 21-hour working week). Contract: Fixed-term, initially until 31/03/2026. Team: Social Work Academy. Reporting to: Learning and Organisational Development Team Leader. This is a Fixed Term Contract role within the Adults Social Work Academy, part of the Learning and Organisational Development team within HR.

Please note: inform your current manager that you are applying for this role.

The Role

We’re looking for a proactive and highly organised Business Support Officer to join our Adults Social Work Academy. The Academy supports student placements, newly qualified social workers (NQSWs), Practice Educators, and ongoing professional development. In this role, you’ll provide essential administrative support to the Academy team, including managing recruitment for Social Work Degree Apprenticeships, coordinating celebration events, and leading on key administrative tasks over the coming months.

Key Responsibilities

• Administer recruitment processes for Social Work Degree Apprenticeships
• Organise and support celebration and recognition events
• Provide high-quality administrative support across a range of Academy activities
• Manage communications via phone, email, face-to-face, and online
• Maintain accurate records and input data into internal systems and external websites
• Support financial processes related to funding applications and tracking
• Produce correspondence and reports
• Organise meetings and attend in person and online for minutes
• Handle enquiries and maintain confidentiality in line with data protection requirements

About You

We’re seeking someone with:

• Proven experience in office administration and working within a team
• Strong organisational skills and the ability to manage multiple tasks and deadlines
• Excellent communication skills – both written and verbal
• High attention to detail and accuracy in data entry and record keeping
• Confidence using MS Office and internal/external databases
• Experience in financial administration

You’ll be self-motivated, solution-focused, and comfortable working in a fast-paced environment, especially during peak periods of workload.

For more information please contact Jules Perks, Head of Learning & Development jperks1@worcestershire.gov.uk (before 11/09/25) or Tracey Welsh, Team Leader twelsh@worcestershire.gov.uk (anytime after 8/09/25).

Benefits

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage. Some of these offers include:

• Great Holiday Entitlement: 26 days paid holiday (pro rata for part-time staff) plus bank holidays; increases to 31 days after 5 years; if you switch from a different role with more than 26 days, we will match up to 31 days
• Brilliant Pension Scheme: Local Government Pension Scheme (LGPS)
• Professional Learning & Development: Opportunities to progress within the organisation
• Flexible Working: Hybrid working to support work/life balance where possible

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: 19/09/2025

Anticipated Interview Date: TBC

Attached documents